thread Re: Online store issues in Orders, Menu Items, Catalog & Fulfilment

Online store issues

twistedvine — Sat, 20 Sep 2025 12:07:39 GMT

I set up a square store through weebly and the store only works about 10% of the time for the dozen or so people that I have asked to test it out. There is often the screen that says an "awesome site is in the making". Yes, it is "published". And it has worked for two testers and their orders came through...but I can't start promoting it until it works ALL THE TIME!!!

Help!!!

Re: Online store issues

sayra — Sat, 31 Oct 2020 22:54:47 GMT

Hey @twistedvine.

Sorry to hear that you're having issues with your website. Can I please get your website URL? I want to make sure I'm looking at the right site.

Feel free to contact our Customer Support Team as well to help you troubleshoot further.

Thank you.

Re: Online store issues

twistedvine — Mon, 02 Nov 2020 00:58:07 GMT

store.twistedvineshop.com

Re: Online store issues

sayra — Mon, 02 Nov 2020 19:51:47 GMT

Thanks, @twistedvine.

I see the message you are referring to. It looks you have two sets of A-records, ours and another set pointing to 35.209.53.159. Please delete those two records pointing to 35.209.53.159 and give it 24 hours to configure. This should be good to go once you make these changes.

Good luck! Let me know if you have any other questions.

Re: Online store issues

twistedvine — Mon, 02 Nov 2020 19:58:56 GMT

Where do I make that change?

Re: Online store issues

sayra — Mon, 02 Nov 2020 20:08:29 GMT

You will need to update the A-record where you registered the domain. It doesn't seem like you have your domain registered with Weebly.

@twistedvine.

Re: Online store issues

twistedvine — Mon, 02 Nov 2020 20:27:38 GMT

It’s registered with Wordpress originally with the store set up through square

Re: Online store issues

sayra — Mon, 02 Nov 2020 23:54:07 GMT

@twistedvine. I would reach out to WordPress to ask if your domain is registered with them.