thread Anyone having this issue with exchanges? in Orders, Menu Items, Catalog & Fulfilment

Anyone having this issue with exchanges?

aarfpetcentral — Sat, 20 Sep 2025 09:31:47 GMT

We are not able to run exchanges on the Square retail stand. This has been an issue for the past 2 weeks. Anyone else having this issue?

https://share.icloud.com/photos/0c103ZjxpzTIsfUr9t7hl1MKA

Re: Anyone having this issue with exchanges?

Ellie_ — Thu, 28 Aug 2025 23:44:32 GMT

Hi there, @aarfpetcentral,

Thanks for reaching out! Sorry to hear you're having trouble processing exchanges on your Square Retail Stand, that’s definitely not expected behavior.

To help troubleshoot, please try the following steps:

Ensure the app is up to date : Go to the App Store (or Google Play Store) and make sure you're running the latest version of the Square for Retail app.
Restart the Retail Stand : Power it down completely, wait about 30 seconds, and then turn it back on.
Check your internet connection : A weak or unstable connection can sometimes cause unexpected issues.

If you're still having trouble after trying these steps, please reach out to our support team with as many details as possible (for example: error messages, steps leading up to the issue, device model, and software version), and we’ll be happy to dig deeper.

Re: Anyone having this issue with exchanges?

STX1831 — Tue, 02 Sep 2025 15:41:09 GMT

We are having the same issue. Did a restart fix the problem for you?

Re: Anyone having this issue with exchanges?

aarfpetcentral — Tue, 02 Sep 2025 16:33:06 GMT

Unfortunately, nothing has seemed to fix the issue so far. We even did a hard reset and still doesn't work.