thread Re: Block abusive customer in Orders, Menu Items, Catalog & Fulfilment

Block customer from leaving feedback?

gmonk321 — Sat, 20 Sep 2025 12:03:32 GMT

Other than turning feedback comments off, how do you block a customer from abusing comments?

Re: Block abusive customer

Joe — Sat, 07 Nov 2020 16:20:14 GMT

Hi @gmonk321 - thanks for reaching out to us here on the Seller Community! We appreciate you taking the time to make a post here. Welcome!

Before I take a shot at answering your question, I want to make sure I am fully understanding its context. Are you specifically asking about limiting customer feedback accessed by your buyers through their receipt?

If so, it's important to remember here that customer feedback is completely private and out of view from the general public. This customer feedback will only be visible by those who can access and work on the account.

Here is a helpful guide to walk through how to best use and analyze your customer feedback.

In regards to blocking specific customers from leaving this private feedback on your business, we don't offer a formal way for blocking. I am more than happy to pass your question and feedback over to our Product Teams as a Feature Request, however.

I will keep an eye out for your response!

Re: Block abusive customer

gmonk321 — Sat, 21 Nov 2020 11:34:26 GMT

good to know - i deleted his address in the database and turned off comments

Re: Block abusive customer

Joe — Sat, 21 Nov 2020 12:32:57 GMT

Good to hear, @gmonk321 - hopefully that will **bleep** that issue in the bud. Feel free to reach back out if anything comes up! We are here to help.

Cheers!