Customer Security questioned?

tommann — Sat, 20 Sep 2025 12:02:38 GMT

We have a customer that uses square and they suggested we try it. I singed up as a backup and now I am have emails suggesting people are trying to hack into our account in India. I know no one in India.

We take our security seriously and this is very disturbing!

Re: Customer Security questioned?

Joe — Sat, 07 Nov 2020 15:20:38 GMT

Hi @tommann - thanks for reaching out to us here on the Seller Community! Happy to have you join us here. Welcome!

We appreciate you reaching out flagging this over to us. We agree, security is vitally important and receiving messages like this can often be jarring. Square offers some proven security measures to ensure your account and information remain safe and secure.

Have you taken a look into Two Step Verification? We highly recommend setting this up for your account. 2-Step Verification is a tool that provides an extra layer of security for your Square Account, protecting your account from unauthorized access. All you’ll need is a U.S. mobile phone number.

You can also rest assured that if we notice any truly concerning security breaches on your account, we have a sophisticated notification system which will automatically place your account in a protective hold until we can verify identity directly with the account owner and then make appropriate account setting changes.

Lastly, I want to also give a quick reminder that we have full Support Team standing by to assist if you need any immediate or direct assistance.

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Customer Security questioned?

Re: Customer Security questioned?