thread Re: Missing info on Insights Tab - No more Sources or Site Activity numbers in Orders, Menu Items, Catalog & Fulfilment

Missing info on Insights Tab - No more Sources or Site Activity numbers

desipunkart — Sat, 20 Sep 2025 12:01:14 GMT

I have a website and this week I have no more information showing up on site activity (which items showed hits) or sources (where the clicks came from ie m.facebook.com). The overview and traffic says I have hits/clicks coming in but cannot tell where from or which items were looked at. Any one having this problem or know a solution?

Desi

Re: Missing info on Insights Tab - No more Sources or Site Activity numbers

AdamB — Tue, 10 Nov 2020 19:45:03 GMT

Thanks for your post, @desipunkart.

I checked the insights section for your site and I also see that there are no referring sites shown, even when I extend it for the last 90 days. It seems like this is a bug of some sort. If you haven't yet, can you contact support so they can escalate your issue for you?

Re: Missing info on Insights Tab - No more Sources or Site Activity numbers

desipunkart — Fri, 13 Nov 2020 16:21:00 GMT

Hi Adam

I have tried to contact support and all I get is the support assistant chat window. It cannot seem to understand what I am asking. Is there a "real" support you can contact?

Re: Missing info on Insights Tab - No more Sources or Site Activity numbers

Valentina — Sat, 14 Nov 2020 23:42:07 GMT

Sorry to hear you were running into a bit of trouble getting in touch, @desipunkart!

Phone support is available from Monday through Friday - when you have a moment, please reach out directly by logging into your Square account and heading here. You should see a screen that offers you an option to Call Us here when phone support is available again on Monday morning. Feel free to start a chat with us there, or send an email our way in the meantime.