thread Re: SQUARE APP - Order ACTION BUTTON and EMAIL TEMPLATE ERRORS in Orders, Menu Items, Catalog & Fulfilment

SQUARE APP - Order ACTION BUTTON and EMAIL TEMPLATE ERRORS

GrimaldiFarms — Sat, 20 Sep 2025 11:57:16 GMT

Recently received an order for Pickup which I updated on the Square App once the order was Ready for Pickup. Once changing the Order status to Ready for Pickup with the Action Button. The button disappeared not allowing the order Status to be changed via the Square App I had to log into my Square Dashboard; go to Orders and update the Orders to Picked Up and Complete them.

Also this same order brought to my attention that my Pickup Instructions which is part of an Email Template that is emailed to my Customers did not populate correctly. I attempted to fix this and sent several Test Emails but the Pickup Instructions disappeared from the Email even though the Email Template shows them as part of the email I ended up inserting a Text Box within the Email Template showing our Pickup Instructions in the emails our customer receive.

Re: SQUARE APP - Order ACTION BUTTON and EMAIL TEMPLATE ERRORS

Kassi_ — Wed, 18 Nov 2020 21:47:02 GMT

Hey there, @GrimaldiFarms -

Thank you for reaching out in the Community! I would like to suggest checking the software update on your device and the app, first.

If this doesn't do the trick, please let me know and I will circle back.

Re: SQUARE APP - Order ACTION BUTTON and EMAIL TEMPLATE ERRORS

GrimaldiFarms — Thu, 19 Nov 2020 04:12:30 GMT

Kassi_

I am using the App on an IPhone 11, not showing any required updates needed for the App.

Re: SQUARE APP - Order ACTION BUTTON and EMAIL TEMPLATE ERRORS

isabelle — Thu, 19 Nov 2020 21:07:58 GMT

Can you try deleting and reinstalling the Square app (when you have no payments pending in offline mode) @GrimaldiFarms?

If that doesn't work, please give us a call.