https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/369621#M7159 <P><EM>Hey, I've got an answer for you, and it's a good one! </EM></P><P>&nbsp;</P><P>Here is the problem with downgrading, or cancelling anything with <EM>Square Online:</EM></P><P>&nbsp;</P><UL><LI>Square Online has devoured the once friendly (more importantly, <EM>user friendly)</EM> Weebly. That happy place is dead, cold, and buried. What is left in its place is a bloated mishmash of primrose path "help" links that guarantee nothing but fatigue. And when consumers become fatigued, they often quit trying.&nbsp;</LI><LI>The minimalist aesthetic that Square, or Square Online—both used synonymously and colloquially by non-insiders—is no longer beautified by that cool and refined look; &nbsp;the negative space now acts as the visual medium more representative of a padded room with no windows wherein the novice finds himself or herself or themselves unable to get simple answers and perform simple tasks, especially when cancelling <EM>is</EM> the task.&nbsp;</LI><LI>I was just billed for a month of renewal for the lowest-tier product Square offers; one (1) month of the <STRONG><EM>Professional Site.&nbsp;</EM></STRONG>Here is the exact heading of the invoice, full stop and all:&nbsp;</LI></UL><P>"<U>This is to confirm the renewal of your 1 month Professional Site."</U></P><P>Or, should I call it the <STRONG><EM>Professional Site Plan? </EM></STRONG>It is so named in the same invoice, under <EM>items. </EM>Would the word <EM>plan </EM>so disrupt the convivial prose that prefaces the invoice?&nbsp; Or is it just another small, seemingly innocuous oversight added to the hundreds of other small pieces of semantic jargon to create the grand labyrinth that is Square Online.</P><P>In my inbox, as illustrated in the picture, you will see that the invoice is from <EM>Weebly. </EM>Again, whatever Weebly was is long gone. To pretend otherwise, or do business as, using that name, is confusing. It is tricky to figure out why that name is still being used by Square. The name <EM>Weebly</EM> is not to be found much within the maze of help pages that lead to more help pages and eventually to this--the message board. The message board; the worst application of internet technology for answering questions and getting results, and here, dared to be used as the primary point of customer service. It seems that Square’s customers are an inconvenience, begging the question, is the average paying small-fry customer Square’s greatest asset?</P><P>Incidentally, using a discussion board as the primary customer service access point surely is right up there in the internet pantheon of bad ideas. Remember pop-up advertisements, so ubiquitous in the early days of the internet? Abusive and annoying and untamed they were, until they were suppressed by more recent internet technology which gave users power over endless intrusion to the visual field and to sustained attention. Sadly, but inevitably, we all rather fear—to varying degrees—another type of intrusion, but a hidden one. The collection and monetizing of our personal data is a far more efficient form of advertising, and the amount of data so great that new disciplines, industries, and sciences are developing just to keep up.</P><P>Squarepace <EM>does </EM>have a phone line, to call for help, and I have posted it here. And I’ll post it on 10 different postings that are cries for help. Notice that Square doesn’t even have the common decency, the civility, to use the colloquial PT, or PST, to denote Pacific Time or Pacific Standard Time. For god’s sake—excuse the upcoming use of profanity, but remember, profane words only have the power one decides to give them—<EM>**bleep** </EM>write the words Pacific Standard Time and don’t obfuscate it by means of a less common designation.<BR />IF THIS DOES NOT get the attention of some human being from Square, Square Online, or the zombie, wearing <EM>Weebly’s </EM>skin suit, and my simple question and refund for this recurring payment is not redressed within a reasonable amount of time, I will make rather good use of that e-mail address and phone number.</P><P>Also, lets take a look at the amount of views to simple questions posted on this discussion board. This response, my response, is now one of 73, connected to nearly ten thousand (9,446 so far) views, which is again connected like neuronal nets to larger and smaller posting-response pairs and views alike. Questions that aren’t even questions; they are cries for help, to cancel, <EM>cancel</EM>, please god allow me to cancel!</P><UL><UL><LI>Square <STRONG><EM>does</EM></STRONG> have an answer to anyone who wishes to cancel--but <EM>what exactly are we cancelling? </EM>Are we simply saying no to the recurring payments, in my case, The Professional Site Plan, or, are we severing all ties to our information—perhaps even intellectual property if one happens to hit the bullseye in creating a highly valued domain name? Square’s answer is nothing less than a politely veiled threat: Deactivating your Square account means you will be unable to receive or recover any of your payment history or account information. If you don't know what that means, you are not alone.</LI><LI>Businesses who pretend to be something they really are not, business that have evolved into something <EM>else </EM>but behave as if they are still accessible to the common man, woman, or trans person, if they persist, they are just bound to end up as a headline describing a class-action lawsuit or a congressional hearing.</LI><LI>Simply put, Square Online, Square.. whatever this now is, does not provide reasonable access to support, reasonable access to cancel recurring payments, indeed, no reasonable access to resolution of nuts and bolts, meat-and-potato questions.</LI><LI>And&nbsp; Olive_, if this doesn't get forwarded to an employee or representative of this company for its immediate redress, the next message on the message board will not be from me, but from my, or perhaps even a group of individuals' team of attorneys.<BR /><BR />That is my best answer, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/337232">@parrot88</a>. Ironically, the last time I posted a call for help, my "level" was increased from 1 to 2, in this blind-leading-the-blind mad circus. And no offense to the physically impaired blind community, or the bona fide carnie.</LI><LI>I may even decide to re-write this, and re-write and edit again, and submit it for publication. You don’t know who I am, really, and Square should be grateful that this is merely on a message board, and not part of an investigative report on NPR.</LI></UL></UL> Sat, 28 May 2022 04:09:55 GMT Bailey444 2022-05-28T04:09:55Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/221141#M7086 <P>I purchased the Professional Site Plan late October with the intention of listing my items in an on-line store. &nbsp;I have since changed direction and never set up the store. &nbsp;Is it possible to cancel and refund? &nbsp;I still want/need my Square account, not the on-line marketplace. &nbsp;</P> Sat, 20 Sep 2025 11:52:17 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/221141#M7086 LisaFlynnArt 2025-09-20T11:52:17Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/175700#M7105 <P><SPAN class="prokeys-snippet-text">[<EM>The title of this thread has been edited from the original:&nbsp;how do i get a refund</EM>]</SPAN></P> <P>&nbsp;</P> <P>I just paid for weebly builder, it was not what I hoped for, and it is not working well with my domain hosting, so how do I get my refund</P> Sun, 19 Jul 2020 14:03:10 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/175700#M7105 Bougie 2020-07-19T14:03:10Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/175973#M7106 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/289111">@Bougie</a>-</P> <P>&nbsp;</P> <P>Thanks for posting in the Seller Community.</P> <P>&nbsp;</P> <P>You'll have to <A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">give our Support Team a call</A> and ask to speak with the Online Store team. They're the only ones that can remove this kind of upgrade. Sorry about that!&nbsp;</P> <P>&nbsp;</P> <P>Let me know if you have any additional questions.&nbsp;</P> Fri, 29 May 2020 19:10:05 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/175973#M7106 isabelle 2020-05-29T19:10:05Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/176215#M7107 <P>Hi, I signed up today for a Weebly "<SPAN>Performance" plan. In starting my site, I found that Weebly with Square wasn't as flexible for my online business as I hoped it would be. I would like to cancel my plan, delete my Weebly and Square accounts, and be refunded. It's a good service, but it doesn't meet my needs. How can I cancel my subscription? Thanks!</SPAN></P> Sat, 30 May 2020 22:04:44 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/176215#M7107 samuel1 2020-05-30T22:04:44Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/176598#M7108 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/290068">@samuel1</a>-</P> <P>&nbsp;</P> <P>You'll have to&nbsp;<A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">give our Support Team a call</A>&nbsp;and ask to speak with the Online Store team. They're the only ones that can remove/cancel&nbsp;this kind of upgrade. Sorry about that!&nbsp;</P> <P>&nbsp;</P> <P>As far as refunds go, please request one with the advocate that you speak to on the phone and they'll see what they can do.&nbsp;</P> <P>&nbsp;</P> <P>Let me know if you have any additional questions.&nbsp;</P> Mon, 01 Jun 2020 17:23:25 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/176598#M7108 isabelle 2020-06-01T17:23:25Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/176701#M7109 <P>How do I discontinue the 30-day trial for Weebly Professional Site plan?&nbsp; I signed up on May 22; however, once I started to use the app I realized that my needs are fully supported by the free version of the app.&nbsp; I do not need the Professional subscription.&nbsp; Please advise how I go about canceling the trial.</P> Mon, 01 Jun 2020 22:18:36 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/176701#M7109 heatherquiroz 2020-06-01T22:18:36Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/177027#M7110 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/288306">@heatherquiroz</a>- Take a look at Isabelle's answer above for help!</P> Wed, 03 Jun 2020 11:43:54 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/177027#M7110 nika 2020-06-03T11:43:54Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/179517#M7111 <P><EM>The title of this thread has been changed by a moderator from the original:&nbsp;"30 day money back guarantee with plan purchase"</EM></P> <P>&nbsp;</P> <P>I purchased the $12 a month plan, thinking I could use paypal, since I can't I'd like a refund please.</P> <P>&nbsp;</P> <P>Also, how do I put the money from a sale into my bank account? Thank you.</P> Sat, 13 Jun 2020 18:27:56 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/179517#M7111 adit345 2020-06-13T18:27:56Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/179868#M7112 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/294518">@adit345</a> Check this thread when it comes to getting info about your subscription and wanting a refund.</P> <P>&nbsp;</P> <P>In regards to your second question- once you've linked a bank account, your funds will be transferred according to the&nbsp;<A href="https://squareup.com/help/us/en/article/5438-next-business-day-deposit-schedule" target="_blank">Next Business Day Transfer Schedule</A>. But there are other options you can change it too if you need your money sooner.&nbsp;</P> Sat, 13 Jun 2020 18:32:36 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/179868#M7112 nika 2020-06-13T18:32:36Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/183722#M7113 <P>How and where do I cancel my upgraded plan for my online store ? Is there a telephone # to speak with someone&nbsp; ?</P> Fri, 26 Jun 2020 14:08:59 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/183722#M7113 VintageandCo 2020-06-26T14:08:59Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/183981#M7114 <P>You'll need to call our CS team so they can downgrade your plan manually. <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/300905">@VintageandCo</a></P> Sat, 27 Jun 2020 20:18:40 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/183981#M7114 JustinC 2020-06-27T20:18:40Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/186795#M7115 <P>How do I get my money back for a cancelled subscription for the online store? I cancelled my subscription on last week within less than only 4 hours of having the service because I found out that I didn't want to go in that direction. Before subscribing it mentioned a 30 day money back guarantee trial, but I have yet to receive my funds back. It's been 4 days now and&nbsp;I would like a full refund. Is there a direct contact number to speak with someone regarding this issue because I have searched and I can't find one.&nbsp;</P> Thu, 09 Jul 2020 07:45:59 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/186795#M7115 Terrica37 2020-07-09T07:45:59Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/187105#M7116 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/304950">@Terrica37</a> Check <A href="https://www.sellercommunity.com/t5/Square-Online-Store-Discussion/How-can-I-cancel-my-Square-Online-Store-upgrade-subscription/m-p/175973#M910" target="_blank">Isabelle_'s&nbsp;Best Answer on this thread</A>!</P> Fri, 10 Jul 2020 15:08:11 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/187105#M7116 nika 2020-07-10T15:08:11Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/188910#M7117 <P>So I basically paid $16 to have my website. Is their any way to discontinue the subscription without deleting my website. I just haven't gotten any sales in and I don't wan't to continue to pay for it if I am not getting any sales in.&nbsp;&nbsp;</P> Sat, 18 Jul 2020 06:50:28 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/188910#M7117 _ari_ 2020-07-18T06:50:28Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/189091#M7118 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/306627">@_ari_</a>!</P> <P>&nbsp;</P> <P>Please take a look at my best answer in <A href="https://www.sellercommunity.com/t5/Square-Online-Store-Discussion/How-can-I-cancel-my-Square-Online-Store-upgrade-plan-Can-I/td-p/175700" target="_blank">this thread</A>. I hope this helps! Let me know if you have any additional questions.&nbsp;</P> Sun, 19 Jul 2020 14:03:52 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/189091#M7118 isabelle 2020-07-19T14:03:52Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/191041#M7119 <P><EM>The title of this thread has been edited from the original:&nbsp;deactive account</EM></P> <P>&nbsp;</P> <P>hello, i am no longer wanting to run a website. I have unpublished my site, but want to make sure i will not longer be charged a monthly fee.&nbsp;</P> Thu, 30 Jul 2020 13:28:01 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/191041#M7119 ayanahjo 2020-07-30T13:28:01Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/191270#M7121 <P>Hello,</P> <P><BR />I would like to change my plan down to the PRO subscription. How do I do that? I only see an option to upgrade??</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Thank you.</P> Thu, 30 Jul 2020 12:37:24 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/191270#M7121 WhittlingRoots 2020-07-30T12:37:24Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/191274#M7120 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/308261">@ayanahjo</a> - you'll have to&nbsp;<A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">contact our Ecom Team</A>&nbsp;so they can cancel your paid online store subscription.</P> Thu, 30 Jul 2020 13:26:07 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/191274#M7120 JustinC 2020-07-30T13:26:07Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/191600#M7122 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/308461">@WhittlingRoots</a>- If you&nbsp;<A href="https://squ.re/contactsqsupport" target="_blank">contact our team</A>&nbsp;they'll be able to help you out!</P> Fri, 31 Jul 2020 15:11:45 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/191600#M7122 nika 2020-07-31T15:11:45Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/197945#M7123 <P><EM>The title of this thread has been edited from the original: How can I request a refund?&nbsp;</EM></P> <P>&nbsp;</P> <P>I wanted to try out the professional website but have decided I just won't be using it like I thought. I made an account in July and only used the domain a few times. How can I get the refund back on the professional business website? I will keep my 1 year domain, I just have no use on the professional aspect and would like the money back that was taken out today. Thank you<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Wed, 26 Aug 2020 13:37:17 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-cancel-my-Online-subscription-and-get-a-refund/m-p/197945#M7123 KrissyMO3 2020-08-26T13:37:17Z