thread Re: Cancel and Refund in Orders, Menu Items, Catalog & Fulfilment

How to cancel my Online subscription and get a refund?

LisaFlynnArt — Sat, 20 Sep 2025 11:52:17 GMT

I purchased the Professional Site Plan late October with the intention of listing my items in an on-line store. I have since changed direction and never set up the store. Is it possible to cancel and refund? I still want/need my Square account, not the on-line marketplace.

How can I cancel my Square Online Store upgrade plan? Can I downgrade plans?

Bougie — Sun, 19 Jul 2020 14:03:10 GMT

[The title of this thread has been edited from the original: how do i get a refund]

I just paid for weebly builder, it was not what I hoped for, and it is not working well with my domain hosting, so how do I get my refund

Re: how do i get a refund

isabelle — Fri, 29 May 2020 19:10:05 GMT

Hey @Bougie-

Thanks for posting in the Seller Community.

You'll have to give our Support Team a call and ask to speak with the Online Store team. They're the only ones that can remove this kind of upgrade. Sorry about that!

Let me know if you have any additional questions.

Cancel Weebly and Square subscription

samuel1 — Sat, 30 May 2020 22:04:44 GMT

Hi, I signed up today for a Weebly "Performance" plan. In starting my site, I found that Weebly with Square wasn't as flexible for my online business as I hoped it would be. I would like to cancel my plan, delete my Weebly and Square accounts, and be refunded. It's a good service, but it doesn't meet my needs. How can I cancel my subscription? Thanks!

Re: Cancel Weebly and Square subscription

isabelle — Mon, 01 Jun 2020 17:23:25 GMT

Hey @samuel1-

You'll have to give our Support Team a call and ask to speak with the Online Store team. They're the only ones that can remove/cancel this kind of upgrade. Sorry about that!

As far as refunds go, please request one with the advocate that you speak to on the phone and they'll see what they can do.

Let me know if you have any additional questions.

How do I discontinue the 30-day trial for Weebly Professional Site plan?

heatherquiroz — Mon, 01 Jun 2020 22:18:36 GMT

How do I discontinue the 30-day trial for Weebly Professional Site plan? I signed up on May 22; however, once I started to use the app I realized that my needs are fully supported by the free version of the app. I do not need the Professional subscription. Please advise how I go about canceling the trial.

Re: How do I discontinue the 30-day trial for Weebly Professional Site plan?

nika — Wed, 03 Jun 2020 11:43:54 GMT

Hey @heatherquiroz- Take a look at Isabelle's answer above for help!

How do I cancel my Weebly subscription and get a refund?

adit345 — Sat, 13 Jun 2020 18:27:56 GMT

The title of this thread has been changed by a moderator from the original: "30 day money back guarantee with plan purchase"

I purchased the $12 a month plan, thinking I could use paypal, since I can't I'd like a refund please.

Also, how do I put the money from a sale into my bank account? Thank you.

Re: How do I cancel my Weebly subscription and get a refund?

nika — Sat, 13 Jun 2020 18:32:36 GMT

@adit345 Check this thread when it comes to getting info about your subscription and wanting a refund.

In regards to your second question- once you've linked a bank account, your funds will be transferred according to the Next Business Day Transfer Schedule. But there are other options you can change it too if you need your money sooner.

I want to cancel my online store upgrade plan but I cannot seem to find where .

VintageandCo — Fri, 26 Jun 2020 14:08:59 GMT

How and where do I cancel my upgraded plan for my online store ? Is there a telephone # to speak with someone ?

Re: I want to cancel my online store upgrade plan but I cannot seem to find where .

JustinC — Sat, 27 Jun 2020 20:18:40 GMT

You'll need to call our CS team so they can downgrade your plan manually. @VintageandCo

Cancelled Online Store Subscription

Terrica37 — Thu, 09 Jul 2020 07:45:59 GMT

How do I get my money back for a cancelled subscription for the online store? I cancelled my subscription on last week within less than only 4 hours of having the service because I found out that I didn't want to go in that direction. Before subscribing it mentioned a 30 day money back guarantee trial, but I have yet to receive my funds back. It's been 4 days now and I would like a full refund. Is there a direct contact number to speak with someone regarding this issue because I have searched and I can't find one.

Re: Cancelled Online Store Subscription

nika — Fri, 10 Jul 2020 15:08:11 GMT

@Terrica37 Check Isabelle_'s Best Answer on this thread!

How can I manage my website for free?

_ari_ — Sat, 18 Jul 2020 06:50:28 GMT

So I basically paid $16 to have my website. Is their any way to discontinue the subscription without deleting my website. I just haven't gotten any sales in and I don't wan't to continue to pay for it if I am not getting any sales in.

Re: How can I manage my website for free?

isabelle — Sun, 19 Jul 2020 14:03:52 GMT

Hey @_ari_!

Please take a look at my best answer in this thread. I hope this helps! Let me know if you have any additional questions.

How to cancel online store paid plan?

ayanahjo — Thu, 30 Jul 2020 13:28:01 GMT

The title of this thread has been edited from the original: deactive account

hello, i am no longer wanting to run a website. I have unpublished my site, but want to make sure i will not longer be charged a monthly fee.

Change Plan

WhittlingRoots — Thu, 30 Jul 2020 12:37:24 GMT

Hello,

I would like to change my plan down to the PRO subscription. How do I do that? I only see an option to upgrade??

Thank you.

Re: deactive account

JustinC — Thu, 30 Jul 2020 13:26:07 GMT

Hey @ayanahjo - you'll have to contact our Ecom Team so they can cancel your paid online store subscription.

Re: Change Plan

nika — Fri, 31 Jul 2020 15:11:45 GMT

Hey @WhittlingRoots- If you contact our team they'll be able to help you out!

Request refund for online store paid subscription?

KrissyMO3 — Wed, 26 Aug 2020 13:37:17 GMT

The title of this thread has been edited from the original: How can I request a refund?

I wanted to try out the professional website but have decided I just won't be using it like I thought. I made an account in July and only used the domain a few times. How can I get the refund back on the professional business website? I will keep my 1 year domain, I just have no use on the professional aspect and would like the money back that was taken out today. Thank you😊