https://community.squareup.com/t5/Orders-Menu-Items-Catalog/hardware-hub-not-working/m-p/221558#M7031 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/333346">@piperlillies1</a>&nbsp;</P> <P>1. One quick fix is to try unplugging and plugging everything back up and restart the ipad.&nbsp; Making sure something didn't wiggle loose can happen and I have had an ipad update make everything look off but need a hard restart.</P> <P>&nbsp;</P> <P>2.&nbsp; Is there power to the printer? (Lights On)&nbsp; You can plug another usb device into the printer to double check the problem is the usb hub.</P> <P>&nbsp;</P> <P>3.&nbsp; Wiggle the cords around.&nbsp; I have had a short happen in the usb hub before that sometimes a little wiggle may fix at least until you can diagnose further.&nbsp; You can use a lightning to usb cord (like the charging cord) to see if the usb hub is recognized.</P> <P>&nbsp;</P> <P>Donnie</P> Mon, 23 Nov 2020 16:14:37 GMT Donnie-M 2020-11-23T16:14:37Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/hardware-hub-not-working/m-p/221531#M7030 <P>We are having trouble with one of our stands - the hardware hub is hooked up but the printer and the scanner will not work -&nbsp;</P> Sat, 20 Sep 2025 11:50:57 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/hardware-hub-not-working/m-p/221531#M7030 piperlillies1 2025-09-20T11:50:57Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/hardware-hub-not-working/m-p/221558#M7031 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/333346">@piperlillies1</a>&nbsp;</P> <P>1. One quick fix is to try unplugging and plugging everything back up and restart the ipad.&nbsp; Making sure something didn't wiggle loose can happen and I have had an ipad update make everything look off but need a hard restart.</P> <P>&nbsp;</P> <P>2.&nbsp; Is there power to the printer? (Lights On)&nbsp; You can plug another usb device into the printer to double check the problem is the usb hub.</P> <P>&nbsp;</P> <P>3.&nbsp; Wiggle the cords around.&nbsp; I have had a short happen in the usb hub before that sometimes a little wiggle may fix at least until you can diagnose further.&nbsp; You can use a lightning to usb cord (like the charging cord) to see if the usb hub is recognized.</P> <P>&nbsp;</P> <P>Donnie</P> Mon, 23 Nov 2020 16:14:37 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/hardware-hub-not-working/m-p/221558#M7031 Donnie-M 2020-11-23T16:14:37Z