thread Re: I have a domain registered with another site (register.com). in Orders, Menu Items, Catalog & Fulfilment

I have a domain registered with another site (register.com).

marcyvw — Sat, 20 Sep 2025 11:48:46 GMT

I have a domain registered with another site (register.com). I've contacted them and pointed my domain to my Square site, but it isn't recognizing it. It's been over 72 hours. How can I fix this?

Re: I have a domain registered with another site (register.com).

Goldneye — Thu, 26 Nov 2020 14:31:17 GMT

HI, need a bit more information to hopefully help. Did you point your domain with a Redirect? adjust DNS settings? or did a full transfer? Do you have a free Square Online plan or paid?

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: I have a domain registered with another site (register.com).

marcyvw — Thu, 26 Nov 2020 14:46:24 GMT

I adjusted my A records to point to the IP address of my Square site. I have a paid Square plan. I didn't do a full transfer, just a redirect.

Re: I have a domain registered with another site (register.com).

Goldneye — Thu, 26 Nov 2020 15:00:56 GMT

HI, thanks for the information. Pointing a domain or Redirect will continue to show the .square.site URL of your store. Since you are on the paid plan, you can adjust the DNS settings and it will become a .com.

If you still wish to point or redirect, on your domain provider, under manage its Source URL to destination URL (meaning whatever.com to whatever.square.site). No need to adjust A Record.

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: I have a domain registered with another site (register.com).

marcyvw — Thu, 26 Nov 2020 16:06:56 GMT

How do I adjust the DNS settings in Square? I've tried several times and it keeps pointing me back to where my domain is registered.

Re: I have a domain registered with another site (register.com).

Goldneye — Thu, 26 Nov 2020 16:37:24 GMT

HI, hopefully this Square Support page will help.

https://squareup.com/help/us/en/article/6916-connect-your-domain-with-square-online-store

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: I have a domain registered with another site (register.com).

marcyvw — Thu, 26 Nov 2020 19:51:51 GMT

Yes, I've gone through this several times. Instead of saying "Connect" it says "Got It". It does not appear Square is recognizing the change I've made with my domain host.

Re: I have a domain registered with another site (register.com).

Goldneye — Thu, 26 Nov 2020 19:55:03 GMT

HI, Did you try a different browser?

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: I have a domain registered with another site (register.com).

marcyvw — Fri, 27 Nov 2020 01:25:04 GMT

Yes.

Re: I have a domain registered with another site (register.com).

marcyvw — Fri, 27 Nov 2020 01:25:37 GMT

It still doesn't work.

Re: I have a domain registered with another site (register.com).

Goldneye — Fri, 27 Nov 2020 16:46:57 GMT

HI, that does sound strange. Your domain is with Register.com. Can you send a screenshot of the Manage Domain area?

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: I have a domain registered with another site (register.com).

marcyvw — Sat, 28 Nov 2020 02:54:27 GMT

I was able to get it resolved by contacting technical support. There was something going on behind the scenes that I was unable to resolve on my side. I appreciate all your help!