thread Emails to customers come from wrong address in Orders, Menu Items, Catalog & Fulfilment

Emails to customers come from wrong address

winterwool — Sat, 20 Sep 2025 11:48:32 GMT

I changed my Square account email about 8 weeks ago. When orders are placed at my Square Online site, the confirmation email that goes to the customer is from my (wrong) old email.

I can't find anywhere in the Square account settings to change this except the "Personal Information" settings in the Account & Settings area of the dashboard.

Also, the receipt copy from no-reply@editmysite.com goes to the same (wrong) old email address.

Re: Emails to customers come from wrong address

AshleyK — Fri, 27 Nov 2020 19:16:12 GMT

@winterwool can you please go to Online Store > Settings > General Settings to see if your old email is still tied there? Also, is it only your confirmation email that is sent from the old address or do Square emails (like sales summary and transaction notification emails) also go to the old address?

Re: Emails to customers come from wrong address

winterwool — Wed, 02 Dec 2020 03:03:49 GMT

The correct email address is listed there. And it is only my confirmation emails that are going to/from the old address. Everything else goes to me new one.

Re: Emails to customers come from wrong address

AshleyK — Thu, 03 Dec 2020 15:24:49 GMT

@winterwool Taking a closer look, you will need to contact Weebly Support to have them change the email on your Square Online account. Changing the email address of a Square account doesn’t update the email address for the SO account, so any emails that go to you will still go to the old email.

When you call in, let support know this is for your Weebly account and not for your Square account. 🙂

Re: Emails to customers come from wrong address

winterwool — Thu, 03 Dec 2020 15:32:09 GMT

Thank you!