thread How do I create a custom reason for a refund? in Orders, Menu Items, Catalog & Fulfilment

How do I create a custom reason for a refund?

RFBFarm — Sat, 20 Sep 2025 11:46:55 GMT

When I issue a refund, I am given a list or "reasons". Where can I define additional reasons to select from?

Re: How do I create a reason for a refund?

isabelle — Mon, 30 Nov 2020 20:56:19 GMT

Hey @RFBFarm! 🌻

Thanks for posting in the Seller Community.

While you cannot create custom reasons, you can select Other and then write in the reason:

Re: How do I create a reason for a refund?

RFBFarm — Mon, 30 Nov 2020 23:36:00 GMT

thank you

Re: How do I create a reason for a refund?

restaurantUser — Sat, 26 Dec 2020 02:28:11 GMT

We would still like the ability to add custom refund reasons just like we can add Void & Comp reasons.

Thank you

Re: How do I create a reason for a refund?

Joe — Sat, 26 Dec 2020 12:26:48 GMT

Thanks for bumping this Feature Request up a bit and adding your voice in support here, @restaurantUser - we agree, this would be a major help to many users who need more flexibility in documentation.

We will be sure to reach back out as soon as we have an update to share! Thanks again!

Re: How do I create a custom reason for a refund?

smokestackroast — Wed, 09 Mar 2022 15:12:03 GMT

Suggestion: please add 'out of stock' to the list. This is the #1 reason we refund.