thread Re: My catalog isn't publishing in Orders, Menu Items, Catalog & Fulfilment

My catalog isn't publishing

deswar — Sat, 20 Sep 2025 11:45:53 GMT

I've been setting up my catalog, etc., to take online orders, and although I "publish," no images show up, only my template, header, etc. I'm not linking it to my website at this time unless I have to, as this is an offshoot of my normal work. What am I doing wrong?

Re: My catalog isn't publishing

Goldneye — Tue, 01 Dec 2020 18:29:04 GMT

HI, need a bit more information to hopefully help. Catalog meaning adding items to your Online Store? Not linking to your website meaning your are just trying Square's Online Store? Can you explain more? Link? or some screenshots?

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: My catalog isn't publishing

deswar — Tue, 01 Dec 2020 19:47:07 GMT

The top image is from my current live site. The second is from my catalog where I have all my items set to Visible. This is the first I've tried to sell online thru Square, I've only used it in person before, so I'm lost and feeling pretty dumb. According to my dashboard, I'm live and should be able to publish, I went through set up and completed that...

Re: My catalog isn't publishing

Goldneye — Tue, 01 Dec 2020 19:55:18 GMT

HI, thank you for the screenshots. First time ecommerce can be fun and intimidating. Its OK.

I do see what the problem may be. Are you offering your inventory for delivery only equal to a food delivery site? Per the screenshots I see the site setup as a delivery.

Are you wanting a regular online sales store? You can see mine below.

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Personalized Gifts - https://bit.ly/NameGiftBox

Re: My catalog isn't publishing

deswar — Tue, 01 Dec 2020 20:07:56 GMT

I have it set up for shipping, pick up, and delivery options, and everything is marked as a physical item. I was on Etsy for many years and hate them now, so I thought this was going to be a good alternative to that since I've been selling IRL thru Square for many years. I've contacted Square help thru email but heard nothing back so far. Thanks for taking a look.

Re: My catalog isn't publishing

Goldneye — Tue, 01 Dec 2020 20:17:26 GMT

HI, I just checked your site and items and images are showing up. It may be the image ratio. Here is a Square Support page that might help.

https://squareup.com/help/us/en/article/6894-product-images-on-square-online-store

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: My catalog isn't publishing

pessosices — Tue, 01 Dec 2020 20:39:06 GMT

@deswar

It looks like your items are set only for Pickup & Shipping and not Delivery.

When I hit Pickup on your site, all items show up - when I hit Delivery it says no items are available.

Go into your Items section of your Square Online / Weebly Dashboard and double check them there

PickupDeliveryShipping

Re: My catalog isn't publishing

deswar — Tue, 01 Dec 2020 20:51:20 GMT

Wow, thank you, Pesso!! This did it! I thought my brain was broken.

Thanks everyone, I really appreciate it!

Re: My catalog isn't publishing

pessosices — Tue, 01 Dec 2020 21:16:26 GMT

Awesome @deswar ! Glad we could all figure it out together!

Thanks @Goldneye for the help narrow things down too!

Re: My catalog isn't publishing

Valentina — Tue, 01 Dec 2020 21:41:09 GMT

@pessosices and @Goldneye - thank you bunches for coming to the rescue here! 👏✨

Re: My catalog isn't publishing

Hippies — Fri, 13 Aug 2021 14:43:19 GMT

how do i get my catalog to publish to my online store

Re: My catalog isn't publishing

BernadetteA — Fri, 13 Aug 2021 23:21:44 GMT

Welcome to the Community, @Hippies 😊

Have you already synced your items to the Square Online dashboard? Or are you asking how to display the items on your website?

Please take a look at the two articles I linked, and let us know if you are still having trouble.

Re: My catalog isn't publishing

Hippies — Sat, 14 Aug 2021 08:18:06 GMT

I need it to show in my shop so it shows my inventory to my customers