thread Re: Cancel and Refund in Orders, Menu Items, Catalog & Fulfilment

Refund for Weebly subscription

Sbach — Sat, 20 Sep 2025 11:45:34 GMT

Just got charged $312 on my credit card for a Weebly subscription renewal when I never ordered a Weebly subscription renewal. Tried to manage my subscriptions on profile only to click on the link and have it say this page no longer exists. Tried to call the number but don't have an eight digit PIN to reach a human being. I need a refund immediately for something that I did never buy. How is this possible during a pandemic? How do I get my money back that I need when I haven't worked since march? Very upset I have a family to feed any info would be much appreciated

Re: Cancel and Refund

Sbach — Tue, 01 Dec 2020 21:14:00 GMT

I need to get a refund immediately as well. Phone number is useless. Was charged today on my credit card and I have no idea what the charge is for. have disputed the charge. How do we get a refund for something we never bought

Re: Refund for Weebly subscription

Valentina — Tue, 01 Dec 2020 22:03:17 GMT

Hi @Sbach - to get in touch with the Customer Success team directly, please reach out by logging into your Square account, and heading straight to this page.

As a heads up: in order for us to process a refund for a disputed payment, you will need to get in touch with your bank to drop the dispute that you already started with your bank. They will provide you with an official reversal letter.