https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-send-customers-reminders-to-pickup-orders/m-p/224203#M6676 <P>We send a notification when an order is ready for pickup, but there doesn't seem to be a way to remind them once the order has sat for a while.</P> Sat, 20 Sep 2025 11:44:54 GMT monomono 2025-09-20T11:44:54Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-send-customers-reminders-to-pickup-orders/m-p/224203#M6676 <P>We send a notification when an order is ready for pickup, but there doesn't seem to be a way to remind them once the order has sat for a while.</P> Sat, 20 Sep 2025 11:44:54 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-send-customers-reminders-to-pickup-orders/m-p/224203#M6676 monomono 2025-09-20T11:44:54Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-send-customers-reminders-to-pickup-orders/m-p/224714#M6678 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/233606">@monomono</a>&nbsp;We mark orders ready as soon as they are packed. We then typically give them a text as a reminder about 1 hour to close: Hey there its (name) from (company) we wanted to remind you that we have your order ready for pickup. No rush tho! We close at 5pm (or whenever you close)&nbsp; let us know if it will be a little later than that, thanks!<BR /><BR />Most people respond to texts, phone calls are only if we receive no response to the text and its gets closer to close (15-30 minutes to close) We send reminder texts with 1 hour to close so people have some time to get here. Hope this helps</P> Fri, 04 Dec 2020 15:36:19 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/How-to-send-customers-reminders-to-pickup-orders/m-p/224714#M6678 ABGbake 2020-12-04T15:36:19Z