thread Customer in Canada cannot pay USA Square Invoice in Orders, Menu Items, Catalog & Fulfilment

Customer in Canada cannot pay USA Square Invoice

noahevia — Sat, 20 Sep 2025 11:42:38 GMT

I'm in the USA. I generated a Square Invoice for a customer in Canada. When they enter their MasterCard info, they keep getting this error: "Details of the credit card you’ve provided were not accepted." Can anybody help me resolve this?

Re: Customer in Canada cannot pay USA Square Invoice

ashc — Thu, 10 Dec 2020 13:18:42 GMT

Hiya @noahevia and welcome to the Community.

This message occurs when the information inputted manually does not match what their bank has on file.

The customer should reach out to their bank to make sure they're inputting the correct information such as billing information and the CVV code on the back of the card. Typically that or the zipcode on file with the bank is the issue.

Re: Customer in Canada cannot pay USA Square Invoice

noahevia — Thu, 10 Dec 2020 20:48:16 GMT

Thanks Ashley!