thread Re: On-demand Delivery and What happens after it is picked-up? in Orders, Menu Items, Catalog & Fulfilment

On-demand Delivery and What happens after it is picked-up?

KolonyaCarre — Sat, 20 Sep 2025 11:38:32 GMT

Hi,

I want to enable on-demand delivery option for my retail store and I am gonna use delivery partners, postmates and doordash. I know I should click "completed" after the delivery is picked-up. However, I want to know what happens afterwards. How can I follow the delivery after it is picked-up from the store?

Thanks.

Re: On-demand Delivery and What happens after it is picked-up?

AshleyK — Mon, 01 Feb 2021 15:43:52 GMT

Hi! Thanks for asking.

For the most streamlined experience, it is best you manage your On-Demand Delivery orders in your Square account. However, you do have additional options to view your orders that may contain more of the information you're looking for (like order status).

DoorDash: You can find the DoorDash Drive Portal at doordash.com/drive. The Drive Portal can help you manage your Drive account, including managing your orders and reviewing your order history. The Drive Portal is separate from the DoorDash merchant portal.
If you’re having trouble accessing the Drive Portal, you may be logged into another DoorDash merchant account that is not associated with Drive. Try navigating to doordash.com, and refreshing the Drive Portal page.
If you have an email address and password from DoorDash, but when you go to doordash.com/drive, you don’t see where to log in, it is due to the DoorDash cookies placed on your browser from the DoorDash merchant portal. To resolve, delete the Doordash cookie from your browser, and go back to doordash.com/drive. You should now see the standard Doordash Drive login page.

Re: On-demand Delivery and What happens after it is picked-up?

ktaniguchi-sq — Fri, 13 May 2022 18:01:08 GMT

If you are using a mobile device to manage orders, then one way is to view the courier status from the order details page.