thread Re: Customer Texting/Store Number in Orders, Menu Items, Catalog & Fulfilment

Customer Texting/Store Number

Kaila — Sat, 20 Sep 2025 11:36:38 GMT

I recently switched over to square for my store and I love it!

The only thing that is missing that I really enjoyed from my other system was customer texting. The platform gave me a phone number that customers can text about orders, about items, about appointments etc. Does square do this? I am aware of text marketing, but that is for us to send things out. I think it would be ideal for customers to be able to text us with any questions.. because email response isn't always fast!

Re: Customer Texting/Store Number

JustinC — Thu, 25 Feb 2021 20:16:38 GMT

Totally understand the convenience of texting customers. Although we don't have such a feature, you might be interested Direct Messing using the Customer Directory. More here.

@Kaila

Re: Customer Texting/Store Number

joshlsullivan — Fri, 11 Jun 2021 21:39:47 GMT

I have a solution that's now available on the marketplace - https://squareup.com/us/en/app-marketplace/app/notify-customers