thread Re: Customize Return Reasons in Orders, Menu Items, Catalog & Fulfilment

Customize Return Reasons

Mike_V — Sat, 20 Sep 2025 11:29:26 GMT

Hello,

Is there a way to customize the "Reason for Return" options when processing a refund?

Re: Customize Return Reasons

JustinC — Wed, 07 Jul 2021 19:51:28 GMT

There isn't a setting that customizes return reasons I'm afraid. You can add a custom note to the refund by selecting Other.

@Mike_V

Re: Customize Return Reasons

costless — Tue, 27 Jul 2021 16:34:49 GMT

I would like to add my support for the option to customize the return reasons along with reporting that shows stats for those reasons. Generic reasons not specific to your business are not helpful. Additionally, given that there is no way to run a report that shows totals for each reason and/or percent of total, they have little value at all.