thread Re: customer in Orders, Menu Items, Catalog & Fulfilment

customer

CHRISTYFOR — Sat, 20 Sep 2025 11:12:36 GMT

Customer name no longer prints on customer receipt. This problem started back in March. It happens at both store locations. We have tried the factory reset and sent a diagnostic report to square but nothing has been fixed. We found a work around by saving the customer cart and reopening the cart for customer name to appear, this takes up quite a bit more time and employees often forget. Where the customer name used to show on receipt is now just a sequential number that re-starts every day.

Thank you,

Christy

Re: customer

JJ_ — Fri, 06 May 2022 14:25:57 GMT

Hello @CHRISTYFOR

It seems like your settings might've changed to auto-assign ticket numbers instead of Name.

This setting can be changed by heading to Settings > Checkout > Order Tickets > and making sure Enter custom number or name is selected.

This should correct this behavior and I hope this information is helpful!