thread Re: Online Square dashboard is very slow/does not update in Orders, Menu Items, Catalog & Fulfilment

Online Square dashboard is very slow/does not update

Behzod — Sat, 20 Sep 2025 09:39:18 GMT

Why is Square retail app is so slow? When I update my items such as changing site visibility, it does not update.

For example, I open items library. Select an item. Click update visibility. I will hide it from my website. Save. The item is still in the visible items list. When I open it, visible option is still selected.
How do others work? I am paying for subscription. Why don't you guys fix your system and make it work properly?

Re: Online Square dashboard is very slow/does not update

Behzod — Thu, 01 May 2025 22:18:18 GMT

Moreover, it has been over a week since I launched my online website, but whenever I open my online dashboard, it still shows "We are syncing your business information". What does this mean???

Re: Online Square dashboard is very slow/does not update

TCSlaguna — Wed, 14 May 2025 02:13:43 GMT

@Behzod I agree with you that Square Sync does take a bit of time. It has significantly improved over the last year, but it could use some more work.

I assume you view your site in private mode to avoid viewing cached versions of your site.

Re: Online Square dashboard is very slow/does not update

TCSlaguna — Wed, 14 May 2025 02:14:33 GMT

I would contact customer support about this. They should be able to resolve this issue.