View All Items not working

billyscomics — Sat, 20 Sep 2025 09:38:52 GMT

Hello! If I click 'View All Items' it does not show all the items not matter what categories I update. Ive read through the doc and forum posts, tried everything (even the little tweaks, changing a period and hitting save, nothing works) and my store still refuses to show all items. thanks for your help!

Re: View All Items not working

Summer2024 — Fri, 09 May 2025 22:13:29 GMT

Hi, @billyscomics !

I've provided an outline and checklist below of things to go through/troubleshoot to try and get your items visible on the site. I know you have tried everything but I just wanted to provide a list here. I have included some questions below if you could provide the answers so I can better troubleshoot.

Basic Visibility Checks:
- Confirm all items are marked as "Visible" in your Square Dashboard
- Verify items are properly assigned to categories
- Check that items are marked as "In Stock" (if applicable)
Common Technical Issues:
- Browser cache/cookies might be interfering
- Site settings may need to be refreshed
- Category structure might need adjustment

Here's a step-by-step troubleshooting plan:

1. Clear Site Cache

Log out of your Square Dashboard
Clear your browser cache and cookies
Log back in and try again

2. Item Settings Verification

Go to Items in your Square Dashboard
Check each item's visibility settings
Ensure "Show on Online Store" is enabled for items you want visible

3. Category Structure Check

Go to your Online Store settings
Review category structure
Try creating a new test category
Add a test item to confirm visibility

4. Site Settings Reset

Go to Online Store > Site Settings
Make a minor change (like adding a space to your site description)
Save changes
Publish site updates

5. Advanced Troubleshooting

If the above steps don't work:

Try accessing your store from:
- A different browser
- An incognito/private window
- A different device
Check if you have any URL filters or redirects set up
Verify your site navigation settings

Questions to help diagnose:

Are you seeing any specific error messages?
Can you see the items individually in specific categories?
Approximately how many items do you have in total?
Is this a recent problem or has it never worked correctly?

Re: View All Items not working

billyscomics — Sat, 10 May 2025 15:49:25 GMT

Thank you for your reply! Sadly I feel I have went up and down this checklist to the best of my abilities to no avail. Is this a technical issue? Is there any way to have someone from support @ square give my little store a quick look? Thanks again!

thread Re: View All Items not working in Orders, Menu Items, Catalog & Fulfilment

View All Items not working

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Re: View All Items not working