https://community.squareup.com/t5/Orders-Menu-Items-Catalog/URGENT-CAN-NO-PROCESS-EXCHANGES/m-p/702166#M3396 <P dir="auto" style="margin: 0;">Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/340205">@MountainHouse</a> !&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I'm jumping in here for <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/389754">@_Violet</a> while she is out of office.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I'm sorry about the issue processing exchanges.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0; ">I would recommend uninstalling the app and then downloading it again from your app store.&nbsp;</P> <P dir="auto" style="margin: 0; ">&nbsp;</P> <P dir="auto" style="margin: 0; ">There are a couple of different ways in which you can process an exchange. You can find the steps for each&nbsp;in <A href="https://squareup.com/help/us/en/article/6350-process-a-return-or-exchange-with-square-for-retail" target="_blank" rel="noopener">this article</A>. If you are trying to process from your Transactions screen, you'll want to give the Customers screen a try.&nbsp;</P> <P dir="auto" style="margin: 0; ">We'll want to investigate further if there is a problem with either path, so let us know how it goes!</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">If you are still unable to process exchanges, please give our <A href="https://community.squareup.com/squ.re/contactsqsupport" target="_blank" rel="noopener">direct support team</A> a call so they can help you troubleshoot.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Thank you <span class="lia-unicode-emoji" title=":sparkles:">✨</span></P> <P dir="auto" style="margin: 0;">&nbsp;</P> Sat, 06 Jan 2024 01:49:43 GMT frances_a 2024-01-06T01:49:43Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/URGENT-CAN-NO-PROCESS-EXCHANGES/m-p/702016#M3395 <P>As of this morning we can not process exchanges without a server error. All apps and ios up to date on square stand. Picture attached. Please advise!&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/389754">@_Violet</a>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1619.jpg" style="width: 749px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/41324i16E4C2C796C467BF/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1619.jpg" alt="IMG_1619.jpg" /></span></P> Sat, 20 Sep 2025 10:28:17 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/URGENT-CAN-NO-PROCESS-EXCHANGES/m-p/702016#M3395 MountainHouse 2025-09-20T10:28:17Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/URGENT-CAN-NO-PROCESS-EXCHANGES/m-p/702166#M3396 <P dir="auto" style="margin: 0;">Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/340205">@MountainHouse</a> !&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I'm jumping in here for <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/389754">@_Violet</a> while she is out of office.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I'm sorry about the issue processing exchanges.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0; ">I would recommend uninstalling the app and then downloading it again from your app store.&nbsp;</P> <P dir="auto" style="margin: 0; ">&nbsp;</P> <P dir="auto" style="margin: 0; ">There are a couple of different ways in which you can process an exchange. You can find the steps for each&nbsp;in <A href="https://squareup.com/help/us/en/article/6350-process-a-return-or-exchange-with-square-for-retail" target="_blank" rel="noopener">this article</A>. If you are trying to process from your Transactions screen, you'll want to give the Customers screen a try.&nbsp;</P> <P dir="auto" style="margin: 0; ">We'll want to investigate further if there is a problem with either path, so let us know how it goes!</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">If you are still unable to process exchanges, please give our <A href="https://community.squareup.com/squ.re/contactsqsupport" target="_blank" rel="noopener">direct support team</A> a call so they can help you troubleshoot.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Thank you <span class="lia-unicode-emoji" title=":sparkles:">✨</span></P> <P dir="auto" style="margin: 0;">&nbsp;</P> Sat, 06 Jan 2024 01:49:43 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/URGENT-CAN-NO-PROCESS-EXCHANGES/m-p/702166#M3396 frances_a 2024-01-06T01:49:43Z