thread Re: The export library will only download a corrupt excel file. Any Fix for this? in Orders, Menu Items, Catalog & Fulfilment

The export library will only download a corrupt excel file. Any Fix for this?

AVMercantile — Sat, 20 Sep 2025 10:26:06 GMT

The export library will only download a corrupt excel file. Any Fix for this?

IT has been working fine. We use this feature weekly to generate reports. I have tried from multiple devices and different versions of excel. Also cannot download a CSV file?

Re: The export library will only download a corrupt excel file. Any Fix for this?

Summer2024 — Sun, 28 Jan 2024 16:22:24 GMT

Hi there, @AVMercantile!

I know it can be super frustrating when things are not working. Especially when they worked not that long ago. i have reached out to our product team to see if they can take a deeper look into this.

Are you able to post any screenshots of what you see when you try to download a CSV file or export library? This will help engineers as well.

Re: The export library will only download a corrupt excel file. Any Fix for this?

AVMercantile — Sun, 28 Jan 2024 16:54:26 GMT

Re: The export library will only download a corrupt excel file. Any Fix for this?

AVMercantile — Sun, 28 Jan 2024 16:55:23 GMT

when you try open and repair through excel nothing happens

Re: The export library will only download a corrupt excel file. Any Fix for this?

Summer2024 — Sun, 28 Jan 2024 17:22:44 GMT

Thanks for that extra information @AVMercantile 😀

I've sent the screenshot to our engineers to take a look at as well. I appreciate your patience!