HELP! Setting Timeout on Square for Retail POS

CLW — Sat, 20 Sep 2025 10:22:59 GMT

Am I going crazy? There used to be a way to set the screen timeout on the Square for Retail app (using Square Stand for POS), which would force an employee to re-enter their code after the screen was idle for 5, 10, 15 seconds etc. I cannot for the life of me find where this option is located now and I need to update it. HELP!!!!

Re: HELP! Setting Timeout on Square for Retail POS

rtfulk — Wed, 06 Mar 2024 18:46:43 GMT

Here is a copy/paste of setting the timeout.

Passcode requirements in your Square POS App

Once logged in using a personal passcode, team members can accept payments which will appear in their individual sales report, and take other actions specific to their permission set.

Open the Square App and sign in with your owner email, or a device code. If you sign in using a device code, be sure to enter your passcode with permissions to manage settings.
From the navigation menu, tap ≡ More.
Tap Settings > Security > Passcodes and toggle on Passcodes.
Under Require passcode, select between After each sale and/or When backing out of a sale.
Tap Timeout to select how long your point of sale can be inactive before locking.

Here is the link to the page.

inactive locking

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HELP! Setting Timeout on Square for Retail POS

Re: HELP! Setting Timeout on Square for Retail POS