thread Unresponsive button presses in Orders, Menu Items, Catalog & Fulfilment

Unresponsive button presses

ndixon — Sat, 20 Sep 2025 10:20:43 GMT

Hello, I'm using Square for Retail on a Square Register. When I press things on the touch screen sometimes it doesn't register a button press. I have to press multiple times till it finally goes through. Sometimes it works first time. It used to work really responsively and quick on older firmware. Pretty sure this is a software issue. Not sure if I should suggest this as a feature request or if it will ever get worked on. Anybody else have the same experience?

Re: Unresponsive button presses

JJ_ — Sat, 23 Mar 2024 20:45:05 GMT

Hello there @ndixon

Have you tried our Square Register troubleshooting guide?

Re: Unresponsive button presses

ndixon — Tue, 26 Mar 2024 19:06:57 GMT

Nothing in the troubleshooting guide specifically fixes the thing I'm experiencing. I've factory resetted our register multiple times. The earlier software that is installed when I factory reset is snappy and always registers my button presses but whenever I update to the most current software it slows down a little bit and starts dropping my button presses. It's not a huge problem but it is annoying and wastes small amounts of time throughout the day.

Re: Unresponsive button presses

MayaP — Thu, 28 Mar 2024 23:38:19 GMT

Thanks for letting us know those steps did not resolve this @ndixon! Can you provide a video of what you are experiencing, you can upload it here. What retail app version is your Square Register on?