thread Invalid GTIN error in Orders, Menu Items, Catalog & Fulfilment

Invalid GTIN error

gotrisports — Sat, 20 Sep 2025 10:19:56 GMT

Hi Sellers - I am receiving an 'Invalid GTIN' error when receiving receiving stock -> creating new item. This is preventing me from bring in new items. Any insight to this?

- Thanks - Alfred

Re: Invalid GTIN error

JJ_ — Fri, 29 Mar 2024 23:24:05 GMT

Hello there @gotrisports,

Is this happening with all items or with certain items in particular? Also, what steps are you taking when receiving this stock?

Re: Invalid GTIN error

Candlestore — Sat, 30 Mar 2024 16:53:56 GMT

@gotrisports ;

I have had this issue too and posted it in the trouble shooting section here : Troubleshooting/Issue-with-Auto-create-Item/m-p/718941#M46391

Now when I scan an item that I already Have in my Square Catalog the GTIN (Restocking an Item), it is found with no problem and I can add inventory with no issue. This just seems to occur for me when I receive a New items with GTINs. Now in the Link I just posted Square Retail Team says they are working on a Fix for the next version / update of Square for Retail. Not sure if that update will fix your issue or if it is for ALL your GTIN products.

Re: Invalid GTIN error

gotrisports — Sat, 30 Mar 2024 18:59:53 GMT

Only happens with items NOT currently in inventory.

Steps : Inventory -> Receive Stock -> Search to add items (scan barcode of new item) -> Create Item

Re: Invalid GTIN error

gotrisports — Sat, 30 Mar 2024 19:06:56 GMT

Hi Keith - thanks for your insight. Also, this only happens when I receive new items with GTINs. Hopefully it will be resolved with the next update. Thanks.