thread Re: Square for Retail: Option to Print Receipt Missing in Orders, Menu Items, Catalog & Fulfilment

Square for Retail: Option to Print Receipt Missing

TCSlaguna — Sat, 20 Sep 2025 09:35:59 GMT

Hey Everyone!

We just upgraded to the newest Square Stand. Running Square for Retail.

"Skip receipt screen" is toggled OFF

But.... customers do not see the receipt screen during checkout.

Please help!

@TheRealChipA, any idea who I can flag if this is a potential bug?

Re: Square for Retail: Option to Print Receipt Missing

TCSlaguna — Sat, 21 Jun 2025 01:35:39 GMT

Interesting follow-up:

I downloaded the Square POS app. It DID pull up the receipt screen during checkout.

I closed the Square POS app.

I opened the Square for Retail app.

Now the Square for Retail app pulls up the receipt screen during checkout.

No idea how one triggered the other.... but I'm glad it's working now.

Re: Square for Retail: Option to Print Receipt Missing

TCSlaguna — Sat, 21 Jun 2025 02:12:55 GMT

Update 2:

Customer pays by cash: receipt screen shows

Customer pays by card or Apple Pay: no receipt screen shows

We'd like everyone to have the option to get a receipt...

Re: Square for Retail: Option to Print Receipt Missing

BofBArtStudio — Sat, 21 Jun 2025 05:32:36 GMT

Maybe the Retail app needed to be closed and reopened to "refresh" the updated setting for receipt screen?

I was about to say that we use the square retail app on our square stand with iPad and it is set up just like you said with the skip receipt screen toggled off, and it shows the receipt options for both card and cash payments.

So all I can surmise is that when you updated the settings closing the app and reopening it must have refresh those settings.

Interesting

Re: Square for Retail: Option to Print Receipt Missing

TCSlaguna — Thu, 24 Jul 2025 16:35:26 GMT

I think this problem automatically resolved itself. Employees no longer mentioning it.