https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Check-out-quantities-issue/m-p/725431#M2690 <P dir="auto" style="margin: 0;">Hello there <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/666453">@k2L</a></P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">This isn't the experience we want you to have. If you could please provide a bit more context to the situation you're sharing here, we'll be able to better point you in the right direction.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">You can start by sharing which device (make and model) you are using and any troubleshooting steps you have taken.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">In the meantime, here is our <A href="https://squareup.com/help/us/en/article/5516-troubleshoot-your-bar-code-scanner" target="_blank" rel="noopener noreferrer">Barcode Scanner Troubleshooting</A> guide. Hopefully you find something useful there.&nbsp;</P> Fri, 03 May 2024 00:18:11 GMT JJ_ 2024-05-03T00:18:11Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Check-out-quantities-issue/m-p/724212#M2689 <P>Hello!</P><P>I have been using a scanner to scan barcodes when checking out a customer. All of a sudden today, when I scan the item, it automatic charges the customer for of the items. If I scan the item again, it charges them for 4. I haven’t had this happen until today and didn’t make any changes. Any ideas?</P> Sat, 20 Sep 2025 10:16:02 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Check-out-quantities-issue/m-p/724212#M2689 k2L 2025-09-20T10:16:02Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Check-out-quantities-issue/m-p/725431#M2690 <P dir="auto" style="margin: 0;">Hello there <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/666453">@k2L</a></P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">This isn't the experience we want you to have. If you could please provide a bit more context to the situation you're sharing here, we'll be able to better point you in the right direction.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">You can start by sharing which device (make and model) you are using and any troubleshooting steps you have taken.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">In the meantime, here is our <A href="https://squareup.com/help/us/en/article/5516-troubleshoot-your-bar-code-scanner" target="_blank" rel="noopener noreferrer">Barcode Scanner Troubleshooting</A> guide. Hopefully you find something useful there.&nbsp;</P> Fri, 03 May 2024 00:18:11 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Check-out-quantities-issue/m-p/725431#M2690 JJ_ 2024-05-03T00:18:11Z