thread Printing phone number, even though I removed it from my account settings. in Orders, Menu Items, Catalog & Fulfilment

Printing phone number, even though I removed it from my account settings.

JustBasics — Sat, 20 Sep 2025 10:15:49 GMT

I am a seller and use the square stand with an ipad, I've updated some information via the squareup dashboard on a laptop, everything updates aside from my personal phone number printed on the receipts. Even though I removed it from my account settings - Receipts section. Any ideas on how to fix it? My square stand and account is synced in real time with the square app and square dashboard online.

Re: Printing phone number, even though I removed it from my account settings.

JJ_ — Fri, 03 May 2024 00:20:43 GMT

Hello there @JustBasics Looks like you have followed the steps to remove your information from the receipts, and it keeps coming up. In this case, I recommend reaching out to our Support Team.

You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.

You can also get in touch with our Messaging and Email Support Teams here.

Re: Printing phone number, even though I removed it from my account settings.

JustBasics — Sat, 04 May 2024 02:36:06 GMT

i tried contacting them previously, but all they mentioned was the above.

Re: Printing phone number, even though I removed it from my account settings.

Lou8 — Tue, 07 May 2024 10:58:21 GMT

Hi @JustBasics,

Unfortunately, we don't have access to your account information on the Community, so we're not able to take a closer look at your settings to understand what might be happening here.

Could you try to contact our support team again ? They'll be able to escalate this to our engineering team if need be. Note that we're also available on social media (Facebook, Instagram or X).

Thanks for your patience.