Online orders aren't printing automatically anymore

lavid — Wed, 15 Jul 2026 05:58:52 GMT

Not sure if an intentional change has shipped recently to square POS but all of a sudden, online orders (sent via the square API) are no longer printing when the POS software receives them. I need to set them to "in progress" to get them to print.

Did something change, intentionally or otherwise?

To note: I haven't changed prep time settings, printer profiles, or anything else. But it might have corresponded with an upgrade to the iOS app (currently using 7.16so).

My printer profiles are set to automatically print upon the order arriving, regardless of prep time.

Re: Online orders aren't printing automatically anymore

ryanwanner — Thu, 16 Jul 2026 17:53:55 GMT

Hello @lavid !

I noticed recently that there was a shift in how printer profiles are managed. I had to go through and double check my devices. Many of them defaulted to a base profile that didn’t have online ordering enabled. Once I updated things again all went well.

Hopefully that’s all it is for you!

thread Re: Online orders aren't printing automatically anymore in Orders, Menu Items, Catalog & Fulfilment

Online orders aren't printing automatically anymore

Re: Online orders aren't printing automatically anymore