Issues adding stock-by unit to Variations

SamF — Sun, 05 Jul 2026 14:07:37 GMT

I recently noticed that configuring that option works well if you create

the "Stock By" unit (for example 24-pack, 12-pack, box etc) first and later

add the retail unit (typically each or count). And that's ok for us in

most cases.

However, if you're trying to reconfigure an existing item that only had the

retail unit, when you try adding a Stock By unit and conversion formula,

the variation table is not mathematically correct. It just remains "messed

up" no matter what you do. The only thing that has worked for me is to

first reconfigure (rename) the existing unit from Retail By to Stock By and

add retail later.

thread Issues adding stock-by unit to Variations in Orders, Menu Items, Catalog & Fulfilment