thread Re: Deleting a sale before it settles in the batch later in Orders, Menu Items, Catalog & Fulfilment

Deleting a sale before it settles in the batch later

WCHR — Fri, 29 May 2026 15:57:06 GMT

We just made a sale but the customer used the incorrect credit card. Can I delete the transaction somehow before the daily batch closes this evening? Or do I need to do a return instead?

Re: Deleting a sale before it settles in the batch later

JUYBoutique20 — Fri, 29 May 2026 18:56:10 GMT

I would just do a return. I don't think transactions can be deleted.

Re: Deleting a sale before it settles in the batch later

schaefferjosh — Sat, 30 May 2026 00:12:23 GMT

@JUYBoutique20 is correct. There is no way to fully delete that transaction, so simply completing a return and running it again with the correct card would be the best course of action.