thread Re: Change welcome message on Square Kiosk app in Orders, Menu Items, Catalog & Fulfilment

Change welcome message on Square Kiosk app

Kativeganthai — Thu, 13 Nov 2025 04:26:29 GMT

The text, in big bold letters:

'Order & pay here'

The need: Let customers arriving at the restaurant use self-service if they intend to order take-out.

The problem: Customers arriving at the restaurant see the message and think this is the only way to order, even for dining in.

The desire: Customize the welcome message to something else, e.g. 'Want take-out? Order here!'

Thank you.

Re: Change welcome message on Square Kiosk app

Sammie_C — Thu, 13 Nov 2025 15:57:00 GMT

Hi @Kativeganthai, welcome to the Square Community!

I have a couple quick questions for you on this:

Do you by chance have a screenshot of the screen you are looking to edit?
Are you looking to edit this on the actual Square Kiosk, or the app?

Unfortunately, what you are requesting may not be able to be adjusted, and this may end up being a feature request, but I still would be interested to take a look to make sure. In the meantime, I will leave this article here on editing Kiosk profiles in case there is any helpful information there too.

When you have a moment, please feel free to send over the details above, and I can see what I can figure out for you!

Re: Change welcome message on Square Kiosk app

denleyhomestead — Sun, 21 Dec 2025 05:54:11 GMT

I too would like to edit this screen on the Kiosk app.

I use the Kiosk at my self serve shop and customers see Order Here and think they have to Order items but cannot use it to pay if they already have the item in hand. It makes people confused.

The screen we are speaking of is the very first screen on the kiosk itself that the customer interacts with.

Re: Change welcome message on Square Kiosk app

MichiganWaffle — Sun, 28 Dec 2025 15:58:34 GMT

I would like to be able to change this message as well. I have the kiosk for ordering if employees are busy making food or an option if customers want to quickly order by themselves. However, it seems to confuse many customers and make them think that they have to order on them. I want my employee at the register to be the primary and the kiosk to be the backup or customer choice option if it is their preference. This should be a very easy customization for Square to make.

Re: Change welcome message on Square Kiosk app

AllenTemple — Wed, 27 May 2026 16:52:30 GMT

I would like to change this message as well. We use for our church donation and people get confused with "order and pay here". I want to change it to "Donate Here". Could you please enable modification of this text?