thread Re: Open tickets not printing bottom section showing iPad name in Orders, Menu Items, Catalog & Fulfilment

Open tickets not printing bottom section showing iPad name

Scottyspizza11 — Thu, 23 Apr 2026 10:23:12 GMT

Heyy

recently all my printers at two separate locations using 5 differant printers have all started not printing the bottom of open tickets ..

My online orders are printing perfectly but when I create an open ticket it prints all the details except the bottom section which includes which iPad it was printed from

I have troubled shooted resetting the iPads, updating iPads, resetting square app, changing profiles on printers,

it’s not a printer issue as it’s happening on epson and star printers

this has only happened in the last week

Re: Open tickets not printing bottom section showing iPad name

ProudestMonkey — Fri, 01 May 2026 01:08:16 GMT

I am also having the same issue, only started happening after the most recent iPad update. Our android devices still print footers containing the device name and printer profile, but not for our IOS devices.

Re: Open tickets not printing bottom section showing iPad name

Scottyspizza11 — Fri, 01 May 2026 06:27:00 GMT

Hopefully someone at square can look into this .. I’ve literally tried everything I can think of …

we have 2 shops at two differant locations it’s doing it too and our family has another pizza shop and there’s has also just starting doing this

Re: Open tickets not printing bottom section showing iPad name

sugarshakercafe — Thu, 14 May 2026 12:59:04 GMT

Did anyone find a solution yet?
We are now having this issue on our Square Registers. Hoping Square can figure this out as we used that to identify if a ticket was for the drive-thru window or our counter register, so it's now causing chaos in shop trying to figure out where things were supposed to go. 😩

Re: Open tickets not printing bottom section showing iPad name

mahcoffee — Thu, 14 May 2026 15:41:27 GMT

Did you find a solution for this? Our just started doing it today.

Re: Open tickets not printing bottom section showing iPad name

sugarshakercafe — Thu, 14 May 2026 15:53:42 GMT

Yeah ours just started today too. I even contacted support who made it sound like it just couldn't be done. And I told them "nope, it was like this for the last ~10 years up until this morning." And then they pretty much summed it up to 'oh, well, it was an update, can't reverse it, sorry.' 😓

Re: Open tickets not printing bottom section showing iPad name

tulanejeff — Thu, 14 May 2026 18:44:05 GMT

Same issue here.