thread Re: Hi. Running into a problem where a Menu is not showing up for one location in Orders, Menu Items, Catalog & Fulfilment

Hi. Running into a problem where a Menu is not showing up for one location

JimPeters — Tue, 05 May 2026 18:58:24 GMT

We have been using Square for several months, but are using a location and Square Terminals for the first time. These units need location flexibility, so I am not setting them up using device codes.

I took a lot of time to create an item menu, including subgroups, that will be used at a big event (non-food-related items) and verified that location matched the device and that Channel is "Points of Sale". The only items I am getting in the checkout screen is under "All Items", which is not organized the way I need or include the items I need.

I switched to a different location within our system and changed mode to match, and the correct menu for that location (our cafe) showed. What am I doing wrong?

Jim

Re: Hi. Running into a problem where a Menu is not showing up for one location

JimPeters — Tue, 05 May 2026 19:39:19 GMT

I.e., Any suggestions of things to try?

Re: Hi. Running into a problem where a Menu is not showing up for one location

JimPeters — Wed, 06 May 2026 20:35:45 GMT

When I was playing around with settings a bit, I was able to get the my menu to appear, looking the way it should, but only when running in the Cafeteria or Cafe "Quick Service" modes, not the "BPF" (Retail) mode that matches the BPF location. How important is using the correct "Mode"? How will it affect transactions?

Re: Hi. Running into a problem where a Menu is not showing up for one location

JimPeters — Thu, 07 May 2026 13:31:01 GMT

I believe I discovered a solution. I created a new Mode to use for that location using the "Quick Service" option, and the menu appeared fine. I hadn't seen anything in the tutorials or documentation saying that what mode options you choose will determine whether or not you can use a Menu, but it's a relief to have a solution.

Re: Hi. Running into a problem where a Menu is not showing up for one location

svanbrunt — Thu, 07 May 2026 21:33:45 GMT

@JimPeters I'm glad you got this sorted and sorry to hear the confusion

Here is the relevant info: https://squareup.com/help/us/en/article/8553-manage-your-menus-across-locations-and-sales-channels

Restaurant sales channels: Your food and beverage channels (quick-service, full service, or bar mode POS, online ordering, ordering profile, kiosk, and delivery apps) are now managed through menus.
Retail sales channels: Your retail channels (all other POS modes, and Square Online shop all template) continue to be managed through categories and items.

Let me know if any more questions on this; happy to help

Scott

PM @ Square