https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Pickup-and-Delivery-grayed-out-on-Ordering-Profile-can-t-edit-or/m-p/839869#M23176 <P class="">Hi Square community, I apologize if this is the wrong thread for this question!</P><P class="">I just set up my Square account for my food pop-up business (Jolly Egg) and I'm having trouble enabling Pickup and Delivery on my Online Ordering Profile. Both options appear grayed out and I cannot click Edit or Add Location on either one.</P><P class="">Here is what I have already confirmed:</P><UL><LI>My bank account is connected and verified</LI><LI>I have a valid business address added under Locations&nbsp;</LI><LI>I am the account owner with full permissions</LI><LI>My menu is set up with all items added</LI></UL><P class="">I am on the free plan. Could this be a plan limitation, or is there a step I'm missing to unlock these options?</P><P class="">Any help is appreciated. Thank you!<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jehelp.jpg" style="width: 910px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/55370i61650BA818C902FA/image-size/large?v=v2&amp;px=999" role="button" title="jehelp.jpg" alt="jehelp.jpg" /></span></P> Thu, 02 Apr 2026 03:24:09 GMT jollyegg 2026-04-02T03:24:09Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Pickup-and-Delivery-grayed-out-on-Ordering-Profile-can-t-edit-or/m-p/839869#M23176 <P class="">Hi Square community, I apologize if this is the wrong thread for this question!</P><P class="">I just set up my Square account for my food pop-up business (Jolly Egg) and I'm having trouble enabling Pickup and Delivery on my Online Ordering Profile. Both options appear grayed out and I cannot click Edit or Add Location on either one.</P><P class="">Here is what I have already confirmed:</P><UL><LI>My bank account is connected and verified</LI><LI>I have a valid business address added under Locations&nbsp;</LI><LI>I am the account owner with full permissions</LI><LI>My menu is set up with all items added</LI></UL><P class="">I am on the free plan. Could this be a plan limitation, or is there a step I'm missing to unlock these options?</P><P class="">Any help is appreciated. Thank you!<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jehelp.jpg" style="width: 910px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/55370i61650BA818C902FA/image-size/large?v=v2&amp;px=999" role="button" title="jehelp.jpg" alt="jehelp.jpg" /></span></P> Thu, 02 Apr 2026 03:24:09 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Pickup-and-Delivery-grayed-out-on-Ordering-Profile-can-t-edit-or/m-p/839869#M23176 jollyegg 2026-04-02T03:24:09Z