thread Re: Accidentally overwrite library when upload the items in Orders, Menu Items, Catalog & Fulfilment

Accidentally overwrite library when upload the items

Shawn350181 — Sat, 28 Mar 2026 02:58:30 GMT

Hi guys,

My store manager was uploading excel. file and He enabled the overwrite button by mistake.

Can I restore the whole library?

Thanks

tranguyen — Mon, 30 Mar 2026 15:35:48 GMT

Sorry to hear this @Shawn350181!

The quickest way to restore the library would be to contact our support team directly.

If you have been in touch with our support team but have yet to get an update, please let me know and I can definitely help look into this too.

Shawn350181 — Mon, 30 Mar 2026 22:51:40 GMT

Thanks for your quick reply.

I spoke to support team yesterday. Hopefully they sort it out soon.

Thanks again.

Shawn350181 — Wed, 01 Apr 2026 02:07:13 GMT

Hi there,

I still havn't receive any updates. Can you help me to sort this out using your magics.

Thanks