thread Re: How to disable shipping from online store in Orders, Menu Items, Catalog & Fulfilment

How to disable shipping from online store

delice — Tue, 17 Feb 2026 19:53:48 GMT

I sell temperature sensitive product that I can no longer ship, instead of delete menu category can I disable shipping on my online store?

Re: How to disable shipping from online store

TheRealChipA — Tue, 17 Feb 2026 20:33:32 GMT

Hey there @delice.. Go to your web dashboard's item catalog. Select all of your items then click "Actions (at the bottom) > Fulfillment Methods." You can turn off shipping and that should do what you want. If no items have shipping enabled, then Square Online doesn't even offer the shipping option.

Re: How to disable shipping from online store

delice — Wed, 18 Feb 2026 19:53:23 GMT

It worked on the items but still appears as an option on my online store

Re: How to disable shipping from online store

TheRealChipA — Wed, 18 Feb 2026 19:59:30 GMT

@delice every time that has happened to me (an ice cream shop so no shipping), it was because I had one item that still was marked as available to ship. Are you certain that you don't have an errant ship-enabled item out there?

Re: How to disable shipping from online store

TheRealChipA — Wed, 18 Feb 2026 20:00:32 GMT

@delice also, there is usually a delay from the time you edit until the time all of Square's servers have the updates propagated to them. Give it 15 or 30 minutes after your last edit and try again.

Re: How to disable shipping from online store

delice — Wed, 18 Feb 2026 20:06:11 GMT

I will double check all items and check again, thank you so much for your help, with this new menu changes that were made by square seems a little bit more complicated but changes are appreciated as we now have more channels for our online store.

Thank you again

Chef Nacho