thread Re: Fullment Settings in multiple places, help in Orders, Menu Items, Catalog & Fulfilment

Fullment Settings in multiple places, help

lilisalazar — Fri, 21 Nov 2025 01:14:22 GMT

When using the new menus interphase, the fulfillment settings are here -https://app.squareup.com/dashboard/ordering-profile/settings#

But there's also these that ask the same question -
https://app.squareup.com/dashboard/fulfillment/preferences/pickup-delivery

Which one does Square Online follow??

TIA!

Re: Fullment Settings in multiple places, help

TheRealChipA — Fri, 21 Nov 2025 12:54:47 GMT

Hey there @lilisalazar.. To answer your question, Square Online uses the second one you posted. The other one popped up in my account when I signed up for the new Cash App Neighborhoods feature that is being rolled out. That being said, it does beg the question about why two sets of fulfillment options are required, @Summer2024 was able to help me troubleshoot something with that new feature, and it's possible she can reach out to that team and find out why fulfillment option settings are duplicated.

Re: Fullment Settings in multiple places, help

lilisalazar — Thu, 01 Jan 2026 22:57:44 GMT

Thank you @TheRealChipA appreciate your response!

And agreed! it makes it super confusing for clients especially setting the times for pickup and delivery in different places (like in the new menu settings as well)

Hopefully they clear some IU stuff so it's more clear what controls what.

Cheers,
Lili