thread Re: how to use customer name instead of table number? in Orders, Menu Items, Catalog & Fulfilment

how to use customer name instead of table number?

goxmonumentbar — Wed, 31 Dec 2025 01:57:02 GMT

We have a sports bar and most of the customers are 'regulars'. The bartender opens a ticket with customer's name, and they can order drink after drink and stays as long as they want. Once they are ready to leave, the bartender brings the ticket-based name for check out and completes the check!
How can you achieve the same in Square?

Re: how to use customer name instead of table number?

Summer2024 — Wed, 31 Dec 2025 18:18:15 GMT

Hi, @goxmonumentbar !

You can do this with Open Tickets!

Open your point of sale app app.
Tap Checkout > Tickets.
Tap New Ticket or tap, dip, or swipe the customer’s payment card.
Enter a ticket name and an optional note, then tap Save.
Add items or custom amounts to the ticket.
Tap Save ticket.
If an open ticket reaches the item limit, select Save ticket and create a new one.

You can read more about creating and using Open Tickets here.

Re: how to use customer name instead of table number?

goxmonumentbar — Thu, 01 Jan 2026 15:09:34 GMT

Thank you. We'll try this out.