thread Re: Items showing visible but also unpublished in Orders, Menu Items, Catalog & Fulfilment

Items showing visible but also unpublished

OCSOCopShop — Sat, 20 Sep 2025 10:07:30 GMT

Our Square system shows items as unpublished to the online store hosted by GoDaddy despite imports from GoDaddy. The stock count is also not updating so we get orders for items not available.

Re: Items showing visible but also unpublished

RobynR — Thu, 18 Jul 2024 21:59:02 GMT

Hey @OCSOCopShop,

Thanks for joining the Community.

I'd like to investigate this further. Can you please send me a screenshot along with your website URL and include an example of an item?

Re: Items showing visible but also unpublished

OCSOCopShop — Fri, 19 Jul 2024 11:51:51 GMT

The website url is www.ocsopalstore.com

Re: Items showing visible but also unpublished

OCSOCopShop — Fri, 19 Jul 2024 11:53:26 GMT

I think it clipped the url www.ocsopalstore.com

Re: Items showing visible but also unpublished

Lou8 — Mon, 22 Jul 2024 14:50:15 GMT

Hi @OCSOCopShop,

The part "Where it's sold" actually refers to your Square Online website(s), and not your GoDaddy one. The mention "unpublished" means that the Square Online website is currently unpublished, not the item itself.

If you've connected GoDaddy to your Square account through our App Marketplace, and the items are not visible, I invite you to reach out to GoDaddy's support team directly. While Square integrate with the ecommerce platform, the integration is managed entirely by GoDaddy. Their team will be able to assist !