thread Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust in Orders, Menu Items, Catalog & Fulfilment

Online Order Tickets NOT Printing

HighGrainBrew — Tue, 09 Dec 2025 03:15:33 GMT

Orders placed in my online store do not print to any of my kitchen or bar printers. How do I enable printing?

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

HighGrainBrew — Sun, 15 Mar 2020 16:32:09 GMT

Where is this setting? I don’t see it and none of my orders print tickets to my restaurant.

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

AshleyK — Mon, 16 Mar 2020 17:21:47 GMT

Hey! Thanks so much for posting and I'm sorry to read the frustration regarding your online orders printing! I have merged your two posts together as the one you commented on from 2016 is outdated.

If you currently accept pickup orders on your iPad with the Square app and use a supported kitchen ticket printer, you can automatically print kitchen tickets after every order.

To enable automatic printing for pickup orders:

Tap the three horizontal lines on the bottom navigation bar.
Tap Settings > Remote Orders.
Toggle Print New Remote Orders on.
Navigate back to Settings > Printers, and select your connected printer or create a new printer station.
Turn Order Tickets on.
Make sure to enable the item categories you’d like available for pickup.

Let me know if these steps help and if you have any other questions!! 🙂

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

KingstonBread — Sun, 29 Mar 2020 21:27:30 GMT

Hi @AshleyK ! I have what I think it’s a similar question. Our online orders will print to our ticket printer when the iPad is on and awake. But they do not print automatically if orders are is placed while we are closed and the iPad is asleep. Is there a way to have those orders print automatically once the iPad is woken back up? Or a way to print all new orders at once? Otherwise we have to print each ticket manually which we’d prefer not to do. Thank you!

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Joe — Tue, 31 Mar 2020 13:10:28 GMT

Hi there, @KingstonBread 👋 Thanks for reaching out here!

I can step in for Ashley on this one. Other than manually going into your Online Orders and printing out order tickets when you come into the shop each morning, the only workaround available in this case would be to leave the iPad awake to accept orders during closed hours.

With that being said, I can see how adding a feature that would automatically print new overnight orders when the Square app is awoken would be helpful! I am passing along your feedback to our Product Mangers for the Online Store now.

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

guesthouse — Thu, 02 Apr 2020 01:35:38 GMT

@Joe This is a feature we’d like, too. It seems like it’d be fairly simple to do, especially with the Star Printers that have LAN functionality. Some sort of cloud printing that’s hosted by Square.

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Joe — Thu, 02 Apr 2020 13:17:47 GMT

Thanks for chiming in here, @guesthouse - we've noted your interest, and we appreciate it. Our Product Teams are monitoring these threads, so I will be sure to pass your feedback along. Thanks for your patience!

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

djswan1 — Wed, 29 Apr 2020 03:34:13 GMT

Hi! I have the square register. I figured out how to get my online orders to print a ticket automatically but it is also printing an order ticket every time we check a customer out. How can I adjust settings so order tickets will only print for online orders placed on the website.

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Joe — Wed, 29 Apr 2020 11:39:40 GMT

Hi there, @djswan1 - thanks for reaching out to us here on the Seller Community! This Best Answer from Russell will be helpful for toggling off Order Tickets.

Let me know if you have any questions!

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

vickyaustin — Wed, 29 Apr 2020 15:21:13 GMT

@Joe We're having this problem too - a fix would be greatly appreciated. Any update on this? We'd love to not have to leave the iPad awake all the time. Thanks!

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Joe — Wed, 29 Apr 2020 15:27:58 GMT

Hi there, @vickyaustin - thanks for checking in! No update on this just yet. We will continue to share the most up-to-date information as we have it.

Thanks for your patience!

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

MichiganFarmsta — Wed, 06 May 2020 17:56:14 GMT

@Joe

Read the question again. The answer you provided is not for the question he asked. How do you set the printer up to only print online orders. We dont need order tickets for every walk in customer. We need only need them for online orders

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

vickyaustin — Wed, 06 May 2020 19:56:42 GMT

@MichiganFarmsta

The answer is correct there!

In settings on the tablet you can choose what your printer prints. We have printer set up just for online orders, and another just for in-person tickets.

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

MichiganFarmsta — Fri, 08 May 2020 11:28:27 GMT

I am using square register. I have the option on the printer to turn on order tickets. In order to print online orders this option (print order tickets) must be enabled.

If I enable this option (which is required to print online orders) I get an order ticket for every customer (online and walk-in). I don't see an option to turn off order tickets in person orders.

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

djswan1 — Wed, 06 May 2020 22:09:40 GMT

Exactly what MichiganFarmsta said. I have the register not the iPad. Apparently that makes a difference.

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

djswan1 — Wed, 06 May 2020 22:12:09 GMT

“And another” ? You have another printer? We have the register not the iPad. I think that makes it different setting from what I am reading. I used the square with an iPad for 3 years and have had the register from square since December. I am finding some settings different. Maybe I am just missing it. Thank you for trying to help. I appreciate it.

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

blakeadesigns — Sat, 09 May 2020 00:53:06 GMT

I am having a similar issue with automatically printing online orders to the kitchen.

Direct keyed in orders to the POS Ipad/square stand work 100% of the time.
ie. Key in items, take payment, print reciept> items automatically print in kitchen & ice cream

But when I get an online order it sits in the Order Que until someone notices it and presses
Order In Progress or something like that... I just want an order and print it and its done.

I have the printer settings as > Automatically Print Orders (on)

Automatically Print in Progress (off)

But no automatic printing of the online orders.
I can see the transaction and the order, but no auto print.

And I do not see any setting in Printers or anywhere else to differentiate the source of the order ie. Take Out, Online or anything like noted above.

What am I missing...

We just opened two days ago and this is killing me... as some have printed without doing anything...

Online orders via Weebly not printing or randomly printing?

blakeadesigns — Sat, 09 May 2020 04:16:10 GMT

Anyone else having this issue.

Have been through all the settings several times with support and its still not working.

Orders go to Square and sit in the order Que... and only print if you select.. Mark in Progress.

Printers are all set to Automatically Print Orders

Anyone else.

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

humblewoodfire1 — Sat, 09 May 2020 16:50:29 GMT

This is definitely an issue. The tickets do not print with any reliable pattern. Sometimes online orders print automatically, sometimes they don't print but a pop up happens on the screen (I am using the Square Register setup), and if they are made prior to our opening hours they never print and must be manually printed when we open.

The auto print functionality would be awesome but an a minimum some standard form of behavior to expect would be great so we can plan accordingly but as is it behave erratically and must be monitored regularly to not miss orders

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

blakeadesigns — Sat, 09 May 2020 23:55:22 GMT

I am on my 4th day and over 8 calls to square suport. online orders randomly print automatically.

was going to delete app and reinstall then configure printers from scratch.

I believe there is a big or problem with the program as the orders show up in the pos and just dont auto print. no sleep on ipad, printers all set to auto print tickets, iOS updated, date and time correct, and latest version of app. orders direct from pos print 100% of time. whatever triggers an order to print is not working....

An engineer needs to look at this..

printets are ethernet not wifi