thread Re: items don’t add to cart in Orders, Menu Items, Catalog & Fulfilment

items don’t add to cart

Bethtwenty3 — Sat, 20 Sep 2025 13:32:10 GMT

I just created a new “item” with several variations. All good except some people can order just fine, but others cannot add items to their cart. Even in our own household it works on my iPad but not on my laptop. Any suggestions?

Re: items don’t add to cart

nika — Tue, 31 Mar 2020 14:17:21 GMT

Hey @Bethtwenty3! Thanks for posting.

It sounds like this might be a browser issue since it's working on one but not the other. Maybe try adding items to your cart from a Chrome browser on your iPad and see if that works!

Re: items don’t add to cart

Bethtwenty3 — Tue, 31 Mar 2020 14:52:10 GMT

Hi Nika, thanks for that suggestion but we're way ahead of you. We've tried that, even tried dumping our cache. We had to post to our public that some people are having this issue and ask them to just email us and we would create an invoice for them. but it sure would be nice if we could figure this out, especially for people just surfing who don't read our adverts.

If you can think of any other reason this might be happening, please enlighten us. Thanks

Re: items don’t add to cart

nika — Wed, 01 Apr 2020 15:14:23 GMT

Interesting @Bethtwenty3. Are you getting any type of error message? If so, can you share a screenshot here? Or is the system just not adding items without any type of notification?

Re: items don’t add to cart

Bethtwenty3 — Wed, 01 Apr 2020 19:58:38 GMT

No error message. When you select something to order and then hit "Add to Cart", shopping cart opens and says "You don't have any items in your cart." We thought it wasn't working at all until we started getting orders. So it works for some, not for others. That's why I agree with you that it appears to be a browser issue, however we have no idea how to fix it.

Re: items don’t add to cart

nika — Thu, 02 Apr 2020 20:39:31 GMT

@Bethtwenty3 I checked in with our Weebly team and it sounds like this was an issue that was only happening on older browsers and older devices. Are you browsers updated and/or are you noticing this issue when using a device that's running an outdated Operating System?

Otherwise, I know this isn't an issue that's being experienced among others. If it continues to happen, it might be worth reaching out to the Weebly team so they can take a deeper look.

Re: Notice: Add to cart is not available in preview.

sayra — Sat, 09 May 2020 17:47:15 GMT

Hello @OMQG.

I moved your post to an existing thread where another seller had the same question and @Nika_S answered here.

There can be more than one reason why this is not working. We suggest that you try the following:

1. Update your browser if you are working on an older version.

2. Check if your SSL is enabled.

3. Check your setting under Online Store > Check Out > Advanced settings > Edit > Checkout mode (see picture below).

If it continues to happen, it might be worth reaching out to the Weebly team so they can take a deeper look.

Re: Notice: Add to cart is not availableits the in preview.

runesone — Sun, 04 Oct 2020 15:53:17 GMT

Its the web browser if you use Google Chrome it won't work but if you use Microsoft Edge it works just fine its a bug that needs to be fixed on this web service Weebly or square needs to fix it

Re: Notice: Add to cart is not availableits the in preview.

treatsse — Fri, 23 Oct 2020 18:58:36 GMT

Having the same issue with my site. Submitted this bug in

Re: items don’t add to cart

hmiles — Fri, 30 Oct 2020 12:00:02 GMT

I am having the same problem using Firefox, but not with Edge. A lot of people use Firefox, sure do hate that I cannot sell to them!

Re: items don’t add to cart

Joe — Sat, 31 Oct 2020 12:38:56 GMT

We hear you here, @hmiles - we would recommend encouraging your customers to either update their web browser, or use a separate browser altogether if possible. I've found that using the car metaphor - "your car needs frequent fixes and updates, and so does your computer" - as a helpful method for getting my customers to update 😎

Best of luck!

Re: items don’t add to cart

Althea — Wed, 11 Nov 2020 17:45:17 GMT

Nika_S I've been having the same problem and Square Tech Support said to update Chrome. After updating Chrome and clearing the cache, we still receive the same message when trying to add an item to the cart. Any other possible fixes to avoid having to create a brand new store on a different platform?

Add to Cart Button Broken on Weebly

HighMaintenance — Mon, 23 Nov 2020 03:23:20 GMT

The add to cart button isn’t doing anything on my online store. It seems as if it will let you add one item then anything after that does nothing, it doesn’t appear to be loading or anything. No response from a click.

Re: Add to Cart Button Broken on Weebly

AshleyK — Tue, 24 Nov 2020 16:30:44 GMT

Hi! Thanks for reaching out and welcome to the Seller Community. I've merged your post with an existing thread that will likely hold the answers you seek. Have a great holiday week and let me know if you have any other questions. 🙂

Add to cart is not available in preview.

Kross — Mon, 21 Dec 2020 02:50:24 GMT

Items will not add to cart. Button will not show at all I have done the troubleshooting steps for my browser.

Re: Add to cart is not available in preview.

AdamB — Mon, 21 Dec 2020 22:16:59 GMT

Hi @Kross.

The website preview isn't meant to fully-functional as far as being able to add items to the cart and get to checkout; it's really meant more as a tool to show you how your online store is going to look to site visitors. If you publish your online store and it does not work on the published website, let me know, though!

Re: Add to cart is not available in preview.

hmiles — Mon, 21 Dec 2020 22:54:24 GMT

I am still having this problem with the cart not accepting items when using Firefox. as a result I have QUIT USING SQUARE until this fixed. Please do what ever is necessary on your end or work it out with Firefox!!! I would love to continue with Square, but cannot if this continues.

Re: Add to cart is not available in preview.

AdamB — Tue, 22 Dec 2020 20:12:29 GMT

Have you contacted our support team about what you see with FireFox and your online store, @hmiles? It would be good for them to have that information so they can escalate it to our engineers. FireFox is a supported browser as long as it's not an older version.

Re: Add to cart is not available in preview.

hmiles — Tue, 22 Dec 2020 20:56:18 GMT

I did but never heard anything, thus my post here...

Re: Notice: Add to cart is not available in preview.

RLevkoy — Fri, 12 Feb 2021 20:08:57 GMT

I have tried the fixes suggested but to no avail. I was not having this problem the first week I set up my website (2-2-2021) but the second week it was a no-go with many customer complaints that they could not place an order. This week (2-12-2021) still a problem. I can see the pop-up window for ordering an item when I use Microsoft Edge but cannot see it when I use Chrome. It appears that something changed two weeks ago that has nothing to do with anything that I changed in my settings for the website or for my browser. Not sure where to go from here.