https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Unknown-item-on-favorites-screen/m-p/827141#M21969 <P>Hey there,&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/692491">@OldHavanaCafe</a>.&nbsp;Welcome to the Square Community&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P>&nbsp;</P> <P>Is this happening on a particular device, or is it appearing on multiple devices? I you can provide the device make and model, I can take discuss this with our team.</P> <P>&nbsp;</P> <P>Will keep an eye out here for your reply.</P> Mon, 01 Dec 2025 23:35:26 GMT JJ_ 2025-12-01T23:35:26Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Unknown-item-on-favorites-screen/m-p/827007#M21931 <P>One of the items on our Favorites page in the Square POS app suddenly changed into something called <STRONG>"Unknown."</STRONG> I can't tap it, delete it, or move it. Whenever I try to drag it somewhere else it just snaps back into the same spot. I already tried clearing the app cache and data but it didn't fix anything.</P><P>&nbsp;</P><P>Has anyone run into this or know how to get rid of it? Any help would be appreciated!</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Square_Favorites.jpg" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/54045i485167071EA418EC/image-size/large?v=v2&amp;px=999" role="button" title="Square_Favorites.jpg" alt="Square_Favorites.jpg" /></span></P> Sun, 30 Nov 2025 01:31:00 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Unknown-item-on-favorites-screen/m-p/827007#M21931 OldHavanaCafe 2025-11-30T01:31:00Z https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Unknown-item-on-favorites-screen/m-p/827141#M21969 <P>Hey there,&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/692491">@OldHavanaCafe</a>.&nbsp;Welcome to the Square Community&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P>&nbsp;</P> <P>Is this happening on a particular device, or is it appearing on multiple devices? I you can provide the device make and model, I can take discuss this with our team.</P> <P>&nbsp;</P> <P>Will keep an eye out here for your reply.</P> Mon, 01 Dec 2025 23:35:26 GMT https://community.squareup.com/t5/Orders-Menu-Items-Catalog/Unknown-item-on-favorites-screen/m-p/827141#M21969 JJ_ 2025-12-01T23:35:26Z