thread Re: How to change e-mail address? in Orders, Menu Items, Catalog & Fulfilment

I'm a buyer - how do I change the email address to which I will receive my receipts?

Jerry2 — Mon, 01 Dec 2025 20:08:40 GMT

Hello - I'm not a seller, I'm just a casual buyer.

How do I change the email address to which I will receive my receipts?

I just want to change the email address Square sends my digital receipts to.

I'm changing my personal email address and I can't find where to do this.

Thank you

Re: How do I change the email address for my receipts

Macrule — Tue, 17 Jan 2017 19:25:33 GMT

Generally, you're getting the receipt based on the email address on file with the credit/debit card you are using. The other possibility is, the merchant has you as a customer in his/her system and it's sending to the email you have on file with them. But I'd start with my personal financial institution and change the email address there. Maybe start with just one card and make sure to use that card the next time you shop with a Square merchant. At the same time, ask the merchant to look you up in the customer database and change the address with them as well, if they have you on file. Hope this helps.

Re: How do I change the email address for my receipts

VanKalkerFarms — Tue, 17 Jan 2017 19:41:52 GMT

On your receipt, you received via email there is a spot you can click that says "not my receipt". You can click this and disassociate your current email with your card, and the next time you go to use it Square with that credit card it will prompt you to enter your information again to receive the email, and you can enter your new address.

Another option is when you are at an establishment that uses Square you can have them resend your receipt (usually the receipt just automatically goes to the account on record with square) and this will allow them to change the email address that Square stores.

Re: Change the email address for my digital receipts

Jerry2 — Wed, 18 Jan 2017 00:17:20 GMT

Thank you all for your suggestions. I checked my bank account, and yes, I forgot to change my email address on my account. I updated that, now I'll wait and see what happens next time I make a Square purchase.

Re: Change the email address for my digital receipts

Anthem — Sat, 24 Jun 2017 15:29:45 GMT

As mentioned already, changing the receipt delivery method is a two step process of unsubscrribing the email you no longer want to use and resubscribing once you've received a receipt via the email you want to begin using. For specific info from square, the below article explains the detailed process of updating the email address associated with your automatic receipts.

https://squareup.com/help/us/en/article/5212

Re: How do I change the email address for my receipts

Brad_D — Sat, 06 Jul 2019 02:17:18 GMT

What if you don't have access to the email address on file, but you do own the credit card?

How to change e-mail address?

EqualRectangle4 — Tue, 17 Nov 2020 23:51:55 GMT

This reply was created from merging an existing thread: How to change e-mail address?

How do I change the e-mail address associated with the credit card I have on Square? I am not a business, but I made an account to ask this question. I used a school e-mail address once when using this credit card and since then, I've had Square receipts sent to that school e-mail.

That school e-mail is about to expire since I have graduated and I can't find a single way to change the school e-mail associated with the card I've used.

I want to keep using that card and keep getting e-mailed Square receipts, but not to the school e-mail that is still associated with that credit card.

Re: How to change e-mail address?

blackberryhouse — Fri, 16 Aug 2019 02:22:00 GMT

Since you are not a Square seller, you can't just change it in your profile. However, since you are getting emails with receipts, those will link back to Square and should give you the option to edit your info via that receipt. Another option is to ask one of the shops who actually saves your customer profile to edit your info.

Unfortunately, once you have your receipt sent to you via text or email, Square automatically will send it there from now on. I often have customers ask me to change their info. It's a simple change so someone should be willing to do it for you if you can't figure it out via the link in your email receipt. Hope this helps.

Re: How to change e-mail address?

EqualRectangle4 — Fri, 16 Aug 2019 11:39:40 GMT

Okay, thanks a lot! I've tried a million times to find a way to change it from the receipts e-mailed to me, but no luck. I'll try asking the next (business) that I buy from that uses Square.

Thanks again!

Re: How to change e-mail address?

scfam — Tue, 14 Jan 2020 23:36:30 GMT

Well, that is completely useless to me as a customer because I don't have that email address anymore!! All of my receipts are going straight into the garbage and there seems to be nothing I can do about it on my end.

I will give the vendors each one chance to allow me to change where my receipts go, and if they cannot, I will no longer do business with vendors who use square. I can continue to use them for personal purchases, but no longer any business purchases.

Re: How to change e-mail address?

chiromartinez — Wed, 26 Feb 2020 01:12:04 GMT

Next time you purchase something from a vendor who uses Square, there should be an option on the screen as to how to receive your receipt -- email or text, or none. You can indeed change your email on that screen as a customer. When you touch your email address, a keyboard pops up and you can edit it.

Re: How to change e-mail address?

Bob9 — Wed, 26 Feb 2020 13:42:12 GMT

I have the same problem. My credit card is registered in Square to my EX WIFE. So she is getting all the square receipts for my card. I have already removed her as an authorized user with the credit card. But I have NO way to access her emails to remove her from the square database for MY credit card.

Re: How to change e-mail address?

nika — Thu, 27 Feb 2020 15:54:52 GMT

Sorry you're in that situation @Bob9. @chiromartinez's answer above is accurate for how you can change the email address.

@VanKalkerFarms also has the Best Answer for how you can get the email changed here.

Re: How to change e-mail address?

Bob9 — Thu, 27 Feb 2020 21:34:43 GMT

OK, thanks. I'll give it a try.

Re: How do I change the email address for my receipts

taser8 — Mon, 09 Mar 2020 13:31:42 GMT

This is a fine response, if one is still receiving the emailed receipts.

I am in a situation where I used my work email address as my registered Square address, as I was making purchases for my job.

I am no longer at that job so I don't have access to that email address any longer - I can't receive any emails sent to that address.

How does one change the Square-associated email address if one does not have access to the email address Square has on file?

Re: How do I change the email address for my receipts

Joe — Tue, 10 Mar 2020 11:37:12 GMT

Hi there, @taser8 - thanks for reaching out! This is a good question.

If you no longer have access to a previous email used on your account, we recommend reaching out to our Support Team. They will be able to assist you with putting a new email on your existing account.

We look forward to hearing from you!

My receipts are being sent to an unrecognized email

rendezbrew — Tue, 11 May 2021 04:51:18 GMT

I made a purchase recently, as a customer, and noticed the email address attached to my card (set to receive receipts) is not one that I recognize! Most importantly, how can I take that email off? And additionally, is it possible for me to see this email or from what retailer it was entered? I'd like to know be able to figure out if this was an accident, or fraudulent, and inform the right business if needed. Thanks!

Re: My receipts are being sent to an unrecognized email

JustinC — Wed, 12 May 2021 18:31:03 GMT

Sorry to hear. This type of thing happens if an email was entered incorrectly when selecting an email receipt after purchase or if a friend or family member shares payment cards. You can look up your most recent purchase using our receipt finder. Once the payment pulls up, click the receipt and select "Not your receipt?" at the bottom. This will dissociate the existing email from receiving receipts. More here.

If you'd like to look into this future, reach out to our CS Team.

@rendezbrew

Re: Change the email address for my digital receipts

dannyb2 — Thu, 26 Aug 2021 22:32:01 GMT

no i just want to change my email address my old email is obsolete as of next week some please help me ive been trying to talk with a person or get an email

Re: Change the email address for my digital receipts

Frida — Sat, 28 Aug 2021 00:20:02 GMT

Hello @dannyb2 ,

We see its your first post in the Seller community, welcome!

To edit your main account email, you can follow this guide here.

Hope this helps!