thread Re: new square handheld in Orders, Menu Items, Catalog & Fulfilment

new square handheld

Ewh — Sat, 20 Sep 2025 09:34:26 GMT

I just got the new square handheld. After going through all the setup it asks if I want to use and existing settings recommend or a new mode. When I select existing and select the device I want to use it just sets there and has been on the same screen for 2 hours.

should I select to use a new mode

Re: new square handheld

Ewh — Fri, 18 Jul 2025 01:40:57 GMT

Finally got it to work

Re: new square handheld

rtfulk — Fri, 18 Jul 2025 01:46:32 GMT

@Ewh Welcome to the community, The Square Handheld setup freezing after choosing existing settings is a known issue for some users, especially with newer devices. Here’s how to fix it:

Force a Restart
Hold the power button down for about 15–20 seconds until the device shuts off completely.

Wait a few seconds, then power it back on.

Retry setup — sometimes the first attempt hangs due to Wi-Fi timeout or sync error.

Confirm Strong Wi-Fi
Setup requires stable Wi-Fi to sync settings from the cloud.

If you’re on a guest network, public hotspot, or one with firewall settings, it might block Square’s setup process.

Switch to a strong, private network, or try using a mobile hotspot just for setup.

Skip Existing Device Setup
When prompted again, choose “Set up as new device” instead of “Use existing.”

You’ll still be able to apply the same settings manually later (theme, printer, location, etc.).

This usually bypasses the sync freeze.

Re: new square handheld

Ewh — Fri, 18 Jul 2025 01:57:36 GMT

Thank you

Re: new square handheld

JUYBoutique20 — Tue, 16 Dec 2025 02:57:32 GMT

I finally decided to go ahead and get the handheld....I pick it up tonight. So excited!!!!

Re: new square handheld

rtfulk — Tue, 16 Dec 2025 04:58:39 GMT

You will love it, it has sped up our Check out process so much. Plus it doesn’t take up much room.