thread Re: Pre-Orders and "Fill-by" dates in Orders, Menu Items, Catalog & Fulfilment

Pre-Orders and "Fill-by" dates

abrokenangel — Sun, 16 Nov 2025 19:04:23 GMT

Hi, we upgraded to use the pre-order feature for our meal pickups. What is working: The customer can clearly see the pickup date listed when they order. In the most recent case, it's the day before Thanksgiving.

What's not working: When I look at the list of orders, the fulfillment date is when they ordered, not the pickup date. I can manually change each one, but not in bulk. Why and how can I fix this on around 50 orders?

Also, I don't think the order receipt sent to the customer lists the fulfillment date either. It would be nice to have it in there as a reminder, as some people ordered nearly a month early.

Other than the item labeled with the pickup date, I don't see any advantage to using Pre-Orders. Am I missing something?

Thank you!

https://abrokenangel-catering.square.site/

BTW, and maybe this should be reported as a bug, but the item lists both the deadline to order and the pickup date as "preorder":

"Preorder for Nov 26
Preorder by Nov 18. Available for pickup."

I guess that is technically correct, but the grammar is confusing. If you click on "View details," it is much clearer:

"Preorder for Nov 26

Last day to order

Nov 18, 25 at 11:55 PM

Pickup dates

11/26/25"

Re: Pre-Orders and "Fill-by" dates

abrokenangel — Mon, 17 Nov 2025 22:17:35 GMT

A related question: Shouldn't my pre-orders show up as "Scheduled" here: https://app.squareup.com/dashboard/orders?

Re: Pre-Orders and "Fill-by" dates

JJ_ — Wed, 19 Nov 2025 00:13:54 GMT

Hello, @abrokenangel

I haven't seen any other reports of issues with pre-orders. I understand that there is a time constraint on this experience, and for that reason I recommend reaching out to our support team. You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. You can also get in touch with our Messaging and Email Support Teams here.

I know they will be able to shine a light on your situation and hopefully get it cleared up.

Re: Pre-Orders and "Fill-by" dates

JJ_ — Tue, 25 Nov 2025 23:49:59 GMT

It definitely looks like something is acting up on your Order reporting/process. I encourage you to reach out to our support team so they can take a closer look. As a reminder, you can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time, Monday - Friday. You can also get in touch with our Messaging and Email Support Teams here.