thread Re: Menu Subgroups only showing after refresh in Orders, Menu Items, Catalog & Fulfilment

Menu Subgroups only showing after refresh

Prakashbista — Mon, 10 Nov 2025 10:32:55 GMT

I've set a whole menu for QR Code and Online orders and created Groups for it. Some of these groups have Subgroups, and then inside those Subgroups I have Items. When a customer clicks on the Group, unfortunately it's not showing the Subgroups or its items at first. It only shows them once and if the customer refreshes the page. The only items that show as soon as they open a group are the ones that are not part of Subgroups and directly linked to the Group itself.

Is there a way to fix that while keeping the subgroups (they are important for I have groups with 150 different items)?

Re: Menu Subgroups only showing after refresh

JJ_ — Wed, 12 Nov 2025 01:14:35 GMT

Hey there @Prakashbista 👋

I would love to take a closer look at this experience. Can you share a link to the specific page on your site where you are experiencing this along with a screen shot of what you're referring to? This will help both me and other Sellers understand better the situation and provide assistance.

Re: Menu Subgroups only showing after refresh

Prakashbista — Wed, 12 Nov 2025 06:37:00 GMT

This is the link to the website:
https://alachati-broadbeach.square.site/s/order?location=L5687SVXBW72T&menu=true&customer_seat_id=11edfd479ca4611ab08fe6834ecd3493

To replicate the problem, you need to click on Beverages. You will se it's gonna open, but only showing a few of our beverage items (only the ones that are not inside any Subgroup):

Then you need to refresh the page, and you will see it will start showing all the subgroups and its items:

I'm afraid this might be causing people to give up on ordering, since they don't see the drinks they might be interested in at first.

Thank you for your help.

Re: Menu Subgroups only showing after refresh

JJ_ — Thu, 13 Nov 2025 17:16:40 GMT

Thank you for sharing these details along with the screenshots, they are really helpful. I will go ahead and reach out to our Square Online team so they can shine a light here.

Re: Menu Subgroups only showing after refresh

JJ_ — Tue, 25 Nov 2025 23:43:27 GMT

I wanted to follow up here, @Prakashbista

Our team was able to confirm that this is a known issue, and they hope to be able to fully address it soon.