thread Re: Vendor not appearing on reports in Orders, Menu Items, Catalog & Fulfilment

Vendor not appearing on reports

WineSneak — Tue, 21 Oct 2025 23:20:16 GMT

One particular vendor is not appearing on our reports. Even after adding before the sale took place. I spent 3 hours with support with no resolution and a promise that I would hear from specialists. This is the third issue we have had where we were supposed to get a follow up. So far we have not heard from a single person.

Re: Vendor no appearing on reports

Katie_SQ — Tue, 21 Oct 2025 23:19:48 GMT

Hi @WineSneak,

I can see that a member of our Engineering team sent you an email on October 16 requesting additional information. Your case number is 112072633.

Please reply to this email at your earliest convenience so the team can investigate your vendor reporting issue further.

If you haven't received the email from our Engineering team, please check your spam or junk folders. If you're still not able to find it, please let me know!

Re: Vendor not appearing on reports

WineSneak — Sat, 08 Nov 2025 19:47:12 GMT

I am following up on this issue. One of our vendors is absolutely not showing up in sales. The vendor in question appears as a NO VENDOR sale.